Front-of-House Shift Manager

Chick-fil-A: Urgent Openings for HIGHLY Skilled Front of House Shift Managers! (Previous Chick-fil-A OR restaurant experience a MUST)

At Chick-fil-A, leadership is more than a title—it’s an opportunity to influence, serve, and create meaningful impact every day. As a leader, you’ll work directly with an independent Owner/Operator, gaining hands-on experience that develops your ability to guide teams, drive excellence, and cultivate a culture rooted in service. Our leaders are the heartbeat of the restaurant, setting the standard for hospitality, operational excellence, and guest experience. Through intentional development, accountability, and a commitment to serving others, you’ll inspire your team to deliver signature Chick-fil-A service and food while building skills that extend far beyond the restaurant.

The Front of House (FOH) Shift Manager is responsible for leading and managing all front-of-house operations during their shift. This role ensures a welcoming environment for guests, oversees FOH team performance, maintains operational standards, and collaborates with Back of House leadership to deliver seamless, high-quality service. The FOH Shift Manager plays a critical role in driving efficiency, guest satisfaction, and team development.

Job Duties & Responsibilities

Guest Experience & Service:

• Greet and welcome guests warmly, providing a positive first impression.
• Monitor guest interactions to ensure prompt, courteous, and professional service.
• Resolve guest complaints and concerns quickly, escalating to management when necessary.
• Ensure that all orders are accurate, complete, and meet quality standards.
• Oversee third-party delivery and pickup orders, ensuring accuracy, timeliness, and proper presentation.

Team Leadership & Development:

• Supervise and coordinate FOH team members, assigning roles and responsibilities for each shift.
• Coach, train, and mentor staff to uphold service standards, operational procedures, and safety protocols.
• Conduct performance checks during shifts and provide feedback to enhance team performance.
• Support employee development and succession planning within the FOH team.

Operational Management:

• Open and close the dining room according to company procedures, including cash handling and POS reconciliation.
• Ensure FOH stations are properly stocked with supplies, condiments, beverages, and utensils.
• Monitor workflow to maintain efficiency during peak periods, balancing staff deployment and guest satisfaction.
• Conduct regular inventory counts, communicate stock needs, and minimize waste.

Cleanliness & Safety:

• Maintain a clean, organized, and safe environment in the dining room, restrooms, entry areas, and front counter.
• Enforce food safety, sanitation, and workplace safety guidelines consistently.
• Perform regular walk-throughs to ensure adherence to cleanliness and safety standards.

Collaboration & Communication:

• Work closely with Back of House leadership to coordinate food preparation, timing, and delivery.
• Communicate clearly with all team members to manage operational priorities and unexpected challenges.
• Participate in management meetings, providing feedback on FOH operations, staffing, and guest experience.

Problem Solving & Decision Making:

• Quickly identify and resolve issues related to staffing, guest service, or operational disruptions.
• Implement process improvements to enhance efficiency, reduce errors, and improve guest satisfaction.
• Support crisis management, including emergencies or equipment malfunctions, ensuring minimal disruption to service.

End-of-Shift Responsibilities:

• Ensure all closing procedures are completed, including cleaning, restocking, and securing cash and POS systems.
• Complete shift reports and communicate operational notes to the next shift or management team.
• Verify that all FOH team members complete duties and maintain accountability for performance.

Core Values of a Leader

• Servant Leadership – Puts the needs of the team and guests first
• Integrity – Does the right thing, even when no one is watching
• Accountability – Takes ownership of results, decisions, and mistakes
• Humility – Leads with confidence while remaining teachable
• Excellence – Pursues high standards in every detail
• Consistency – Shows up dependable, steady, and reliable
• Empathy – Understands and cares about the experiences of others
• Respect – Values every individual and fosters dignity in the workplace
• Growth Mindset – Seeks continuous improvement personally and for the team
• Courage – Has difficult conversations and makes tough decisions when necessary
• Positivity – Sets an encouraging tone, especially under pressure
• Vision – Thinks beyond today and leads with long-term impact in mind
• Team Development – Invests intentionally in coaching and building others
• Resilience – Stays focused and solutions-oriented during challenges

Benefits

• A fun, team-oriented work environment where you can positively influence others.
• Flexible scheduling (and closed on Sundays, Thanksgiving Day, and Christmas Day).
• Learn first-hand from experienced colleagues and team members.
• Growth and development opportunities to help you reach your personal and professional goals.
• Scholarship opportunities for college students.

Requirements 

• Must have a high school diploma or equivalent; some college coursework from an accredited college or university is helpful, but not required
• Must possess a valid state driver’s license with proof of liability insurance and a clean driving record (or no accidents in the last three (3) years)
• Serve Safe Food Handler’s Certificate or state-certified equivalent

Qualifications

• 2 years of leadership experience with demonstrated success leading leaders and developing high-performing teams.
• Proven ability to build, coach, and hold accountable Team Members, Leads, and Trainers to achieve operational excellence.
• Demonstrates strategic thinking with the ability to align shift responsibilities with long-term vision and growth goals.
• Experience owning and driving the restaurant’s mission, including financial stewardship, labor management, food cost, and guest satisfaction.
• Demonstrates full ownership mentality—treats the business as their own and leads with stewardship.
• Ability to lead through change while maintaining morale, clarity, and high standards.
• Skilled at conflict resolution, performance management, and courageous conversations.
• Strong ability to cast vision, inspire buy-in, and cultivate a culture aligned with Chick-fil-A’s values.
• Exceptional communication skills with the ability to influence at all levels of the organization.
• Maintains composure under pressure and makes sound, timely decisions that protect both people and performance.
• Passionate about creating remarkable guest experiences while building a healthy, high-performance culture.

Preferred Qualifications 

• Previous Chick-fil-A, food service, or restaurant experience.
• Additional education, certifications, or formal training in business, leadership, hospitality, or restaurant management.

Location: RedBird

Don't miss out on this exciting opportunity! Apply now and take the first step toward a fulfilling career with Chick-fil-A!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.