What are the responsibilities and job description for the Front of House Shift Leader position at Chick-fil-A?
The Shift Leader plays a critical role in the daily operations of the restaurant. This position is responsible for supporting the management team, ensuring smooth shift operations, maintaining high standards of food quality and customer service, and leading team members by example. The Shift Leader is expected to maintain a positive attitude, strong work ethic, and exceptional customer service skills at all times.
RESPONSIBILITIES:
- Supervise and lead team members during assigned shifts
- Ensure all operational procedures are followed efficiently and effectively
- Monitor food safety, cleanliness, and sanitation standards
- Address and resolve guest concerns quickly and professionally
- Delegate tasks and ensure shift goals are met
- Communicate clearly with management and team members
- Manage inventory, monitor product levels, and reduce waste
- Perform opening and/or closing responsibilities as required
QUALIFICATIONS:
Must be at least 18 years old
- Previous experience in food service or leadership role preferred
- Strong leadership and decision-making skills
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Availability to work flexible hours including mornings, evenings, and weekends
- Passion for customer service and hospitality
SUCCESS FACTORS:
- Coachable - eager for feedback in order to improve
- Positive - an optimistic attitude towards fellow team members and guests
- Growth-minded - seeking to know and do more
- Ambitious - aspiring to grow into leadership positions
BENEFITS:
Full Time Status:
- $16-18/hour
- Uniform
- 1 free meal per shift up to a specified $ amount
- Chick-fil-A corporate scholarship or tuition assistance opportunities
- Optional enrollment in health benefits, dental and/or vision with employer contribution (requires 90-day evaluation period)
- Optional enrollment in 401K benefit with employer contribution up to 4% (requires 12 month evaluation period.)
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $16 - $18
