What are the responsibilities and job description for the Front of House Shift Leader position at Chick-fil-A?
JOB DESCRIPTION:
At Chick-fil-A Old Bridge, we are looking for experienced hospitality leaders to help grow our team! We’re looking for leaders who have a passion for hospitality, developing others and are looking for career advancement. Shift leaders are a crucial part of our business. You are the face of the restaurant during your shift and are responsible for ensuring each guest has a remarkable experience.
Being our Shift Leader requires you to work fast-paced in our high volume restaurant. Shift Leader runs shifts in the front-of-house or back-of-house, helps train employees, and supports the manager in charge for each shift. While the Shift Leader is a management position, we expect our leaders to be willing to help in all areas of the restaurant.
OUR BENEFITS INCLUDE:
- Flexible Hours - We understand you may have commitments to family, friends, school, or sports teams, and we’ll do our best to arrange your work schedule around them.
- Closed Sundays - All Chick-fil-A restaurants are closed on Sundays, giving you a day off to spend with family and friends.
- Work Directly with a Chick-fil-A Operator - The Operator is an independent businessperson responsible for the restaurant's operation, investing time in employees to teach them valuable business skills for the future.
- Competitive Pay - In addition to a competitive paycheck, you’ll work in a supportive environment where you’ll gain valuable business and interpersonal skills.
- Benefits - Medical insurance and 401k retirement plans are available. We also offer 100% paid college tuition for online degrees with Point University, college scholarships, a referral bonus, and a 90% meal discount while working.
- Opportunities - We provide advancement opportunities through training, certifications, and leadership development.
- Great Work Environment - At Chick-fil-A, Operators see team members as more than just employees; they’re valued members of each restaurant. Our high retention rate shows that team members enjoy working at Chick-fil-A.
JOB RESPONSIBILITIES:
- Run shifts without any supervision
- Supports the senior leadership team by completing any delegated tasks
- Organize personnel on shift, and challenge the team to strive for excellence for hospitality, speed of service and cleanliness of the restaurant
- Takes action to solve customer issues or complaints as they arise
- Execute proper security and cash handling procedures with team
- Leads by example, using our CORE 4 model to serve guests: make eye contact, share a smile, speak enthusiastically and make a connection
- Communicates employee performance and policy/procedure violations to the Senior Leadership Team
- Maintains a positive working relationship and treats all reporting employees with respect while providing them with direction and feedback
- Serves as subject matter expert for all tasks for the specific area the Shift Supervisor oversees
- Responsible for inventory & facilities management
- Complete understanding of each key position for all shifts in both the front and back of the store
- All other duties as assigned
QUALIFICATIONS AND REQUIREMENTS
- Must be 18 years or older
- Must display optimism and a positive attitude
- Takes initiative and provides hospitality
- Strong problem-solving skills
- Ability to multitask
- Excellent coach, communicator and team builder
- Ability to work at a quick, yet efficient and thorough pace
- Adaptable, dependable, and strong work ethic
- Positive attitude, eager to learn, humble
- Honors and encourages others to follow the visions and values of the restaurant
- Customer service-oriented
- Knowledge of and adherence to food safety standards
- Proven leadership experience with the ability to develop, motivate and encourage team members
- Positive, responsible, accountable, polite, and organized
- Possess a high level of integrity and honesty
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $19