What are the responsibilities and job description for the Front of House Manager position at Chick-fil-A?
Position Overview
The Front of House Manager is responsible for leading front-of-house operations, including team supervision, guest service standards, shift execution, and team development. This role is ideal for a high-capacity leader who thrives in a fast-paced environment, values people, and is committed to creating a positive culture for team members and guests alike.
Responsibilities
- Oversee all front-of-house operations during assigned shifts
- Train, coach, and mentor team members and team leaders to meet service and hospitality standards
- Ensure a high level of guest satisfaction by maintaining Chick-fil-A’s customer service standards
- Lead shift execution, including scheduling, break management, and labor efficiency
- Handle guest complaints or concerns with professionalism and urgency
- Coordinate with Back of House leadership to ensure smooth flow of operations
- Maintain cleanliness, food safety, and sanitation standards
- Contribute to hiring, onboarding, and performance evaluations as needed
- Create an encouraging and accountable team culture
- Model servant leadership and uphold Chick-fil-A's core values
Qualifications
- 1–2 years of leadership experience in food service or hospitality preferred
- Excellent interpersonal and communication skills
- Natural team builder with a track record of developing others
- Strong time management and organizational skills
- Calm and decisive under pressure
- Must be 21 and authorized to work in the U.S.
- Willingness to work a flexible full-time schedule, including Saturdays (closed on Sundays)
What We Offer
- Competitive pay
- Closed on Sundays
- Leadership development and mentorship
- Opportunities for advancement within the restaurant
- Free meals
- Positive, family-like work environment
- Uniforms provided
- Paid time off (available after eligibility requirements are met)
Work schedule
- 10 hour shift
- 8 hour shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training
Salary : $45,760 - $62,920