Front of House Assistant Director

Front of House Assistant Director

Full-time

Starting at $20

“Better than yesterday, but not as good as tomorrow!”

That's how we want you to feel while working for Chick-fil-A Dartmouth.

Think of us as more than a restaurant. We are a people business—a place where leadership, growth, and service come together to build something truly special. 

At Chick-fil-A Dartmouth, we believe in continuous growth, both personally and professionally. We don’t just want to meet expectations; we want to exceed them, every single day. We are more than a restaurant—we’re a people-focused business that builds relationships, fosters leadership, and serves with heart.

In our fast-paced, dynamic environment, we aim to create a workplace that’s more than a job—it’s an opportunity to make a difference, inspire change, and grow with us. As the Front of House Assistant Director, you’ll be responsible for making sure Chick-fil-A Dartmouth is Dartmouth’s most caring company for all guests. You will play a key role in assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Assistant Directors are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager.

Position Type:

• Full-time and on-site, open availability preferred.
• Must be available to work on Fridays and Saturdays. This position is not a M-F only job.
• This role is mostly in operations but may include administrative hours based on business needs.
• Must be 18 years of age or older.

Key Responsibilities: 

• Follows Chick-fil-A’s operational policies and procedures
• Demonstrates knowledge of the brand and menu items
• Complete understanding of each key position pertaining to the area under supervision
• Leads shift under direction of the overseeing Director
• Communicates employee performance and policy/procedure violations to overseeing Director
• Partners with the leadership team to maintain appropriate daily and overall restaurant staffing levels
• Assists in training and coaching team members to ensure high performance, skill development, and adherence to company standards
• Solves on-shift issues related to accuracy, speed of service, and employee or guest issues
• Models and supports clear communication between the front counter and kitchen staffs
• Orders weekly cash for the restaurant to support effective cash management operations
• Monitors CEM (Customer Experience Measurement) scores and customer care reviews; follows up with customers by phone (up to three contact attempts over three days)
• Sets up monthly table tents and promotional signage, including specialty item displays, to support marketing efforts
• Oversees shift flow to ensure smooth and efficient operations during all dayparts
• Serves as the primary point of contact for Supervisors, Shift Leaders and Trainers in offering guidance and support
• Monitors new hire training, ensuring adherence to training and developmental plans
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures
• Plan effective shift operations using the Floor Plan document
• Maintains a clean and pleasant environment
• Other assigned tasks as needed

Qualifications:

• Prior leadership experience is required.
• Restaurant experience is preferred. 
• Customer service oriented.
• Consistency and reliability.
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 5-50 lbs on a regular basis
• Have the ability to stand for long periods of time

Our Benefits Include:

• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Referral program
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) match
• Paid time off—80 hours yearly
• Quarterly uniforms allowance
• Monthly cell phone allowance
• 2 employee meal allowances per shift 
• Annual Christmas party
• Annual summer picnic 
• Annual Director Christmas dinner 
• Director team outings 

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary : $20 - $21