What are the responsibilities and job description for the Front Counter Team Member position at Chick-fil-A?
Our Mission
At Chick-fil-A I-10 and La Cienega our mission is to ensure every guest leaves with a S.M.I.L.E. We are looking for people with passion, people with a desire to serve others, and people with heart that will join our Chick-fil-A family and provide our guests a clean, efficient, and quality experience in a professional manner. Our Hospitality Professionals serve on the frontline staff in a fast-paced, team environment of learning, excellence, and care. We are excited to serve our guests and impact our local community!
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving guests. We will teach you everything else you need to know.
Job Description
- Work in various hospitality areas: Front Counter, Register, iPOS, Drive-Thru, Dining Room.
- Provide exceptional service that aligns with Chick-fil-A standards and core values, which are: Customer First, Personal Excellence, Continuous Improvement, Working Together, and Stewardship.
- Know the Winning Hearts Everyday Strategy and how the strategy relates to your daily role.
- Exhibit knowledge of products, services, and sales promotions offered to assist customers and team members.
- Demonstrate the ability to multi-task in a fast-paced environment while providing a quality product and excellent customer service at all times.
- Possess the drive and enthusiasm to complete customers’ orders in a timely manner and provide exceptional customer service in a team environment.
- Handle guest complaints with a willingness to serve and rectify the issue.
- Demonstrate the ability to be self-motivated and strive for new opportunities for growth and learning within our organization.
- Partner with the leadership team and the Owner/Operator to meet and exceed customer service expectations.
- Perform cleaning and organizational duties as needed.
- Maintain a calm demeanor, especially during periods of high volume, to preserve a positive work environment and a hospitable experience for our guests.
Pay Rate
Starting rate at $20.25 with opportunity for increase to Team Member rate of $20.50 following successful completion of new hire training program
Benefits of working with us:
- Competitive Pay
- Flexible Schedule
- Closed on Sundays
- College Scholarship Opportunities
- Career Options & Leadership Opportunities
- Positive Work Environment
- Medical, Dental, Eye and Life Insurance
- 401k Saving Options
REQUIREMENTS
- Minimum age: 18 years old
- Part-time availability must be able to work 20 hrs/wk
- Full-time availability must be able to work 30-40 hrs/wk
- Saturday availability (Required for all team members)
- An enthusiastic, positive attitude
- A desire to learn and grow
- A commitment to serve others
- An attention to detail
- Ability to work in a fast-paced and high-pressure environment
- Experience working in a team orientated environment
- Direct a sense of urgency and move with purpose
- Must have a source of reliable transportation
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
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