What are the responsibilities and job description for the Front Counter Shift Leader position at Chick-fil-A?
Our Mission
At Chick-fil-A I-10 and La Cienega our mission is to ensure every guest leaves with a S.M.I.L.E. We are looking for people with passion, people with a desire to serve others, and people with heart that will join our Chick-fil-A family and provide our guests a clean, efficient, and quality experience in a professional manner. Our Front Counter Shift Leaders serve on the frontline staff in a fast-paced, team environment of learning, excellence, and care. We are excited to serve our guests and impact our local community!
Job Description
- Demonstrates the ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
- Properly manage a shift and ensure profitability and efficiency in the daily operation of the business.
- Oversee various hospitality areas: Front Counter, Register, iPOS, Drive-Thru, Dining Room.
- Provide exceptional service that aligns with Chick-fil-A standards and core values, which are: Purpose Driven, Here to Serve, Better Together, and Pursue What's Next.
- Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Ensures that workstations are clean at all times.
- Ensures that cashiers follow cash handling procedures at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Ensures that Team Members monitor drive-thru, dining room, restroom, parking lot and overall facility cleanliness.
- Addresses guest issues that may arise; consults with management regarding complex issues.
- Continuously seeks opportunities for personal and team growth by embracing feedback and adapting to change.
- Stays composed and solutions-oriented under pressure, proactively addressing challenges while maintaining high standards of efficiency and hospitality.
- Maintains a positive working relationship and treats all employees with respect while providing them with encouragement and accountability.
- Communicates employee performance and policy/procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.
Pay Rate
Starting rate at $23.50/hour.
Benefits of working with us:
- Competitive Pay
- Flexible Schedule
- Closed on Sundays
- College Scholarship Opportunities
- Career Options & Leadership Opportunities
- Positive Work Environment
- Medical, Dental, Eye and Life Insurance
- 401k Saving Options
REQUIREMENTS
- Minimum age: 18 years old
- Full-time availability must be able to work 30-40 hrs/wk
- Saturday availability (Required for all team members)
- 2 years previous leadership experience required
- An enthusiastic, positive attitude
- A desire to learn and grow
- A commitment to serve others
- An attention to detail
- Ability to work in a fast-paced and high-pressure environment
- Direct a sense of urgency and move with purpose
- Must have a source of reliable transportation
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
Salary : $23