FOH Shift Leader

Our Front of House Shift Leaders are the heartbeat of the shift. They lead with a servant’s heart, bring energy to the team, and create an environment where guests feel genuinely cared for. This role is responsible for running the shift and keeping front of house operations smooth, fast, and focused. From overseeing cash handling and running breaks to making sure every position is supported, Shift Leaders keep everything flowing while delivering an exceptional guest experience. You’ll work closely with our Directors to execute daily goals, uphold Chick-fil-A standards, and coach and develop team members in real time. This isn’t just about getting through a shift, it’s about setting the tone, leading by example, and making the entire team better. If you love leading people, thrive in a fast-paced environment, and take pride in creating moments that matter, this role is for you.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Complimentary meal during scheduled shift

FOH Shift Leader Responsibilities:

• Lead and execute front of house operations, ensuring a smooth and successful shift

• Set the tone by modeling a positive attitude, professionalism, and a sense of urgency

• Deliver an exceptional guest experience through fast, accurate, and friendly service

• Oversee cash handling and ensure register accountability

• Coordinate team member breaks and maintain proper coverage throughout the shift

• Ensure all positions are staffed, supported, and operating efficiently

• Identify and resolve bottlenecks to keep operations flowing at a high level

• Answer phones, assist guests, and manage catering orders with accuracy and care

• Care for and resolve guest concerns with professionalism and a solutions-focused mindset

• Maintain food safety, cleanliness, and organization standards at all times

• When not scheduled to lead a shift, assist in front of house operations by serving in various positions, both inside and outside

• Maintain clear and consistent communication with Directors regarding shift performance, updates, and any operational needs

Qualifications and Requirements:

• Demonstrates strong character, integrity, and a servant’s heart

• Ability to lead, influence, and support others in a positive, team-oriented environment

• Communicates clearly and professionally with team members and leadership

• Takes initiative, shows ownership, and follows through on responsibilities

• Able to think critically, solve problems, and make sound decisions in a fast-paced environment

• Committed to delivering exceptional guest experiences and upholding Chick-fil-A standards

• Coaches and supports team members with care, respect, and accountability

• Reliable, dependable, and maintains consistent attendance and professionalism

• Ability to work a flexible schedule, including mornings, evenings, and Saturdays

• Previous leadership or shift leadership experience preferred

• Ability to lift and carry up to 50 pounds, stand for extended periods, and work in both indoor and outdoor environments

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.