What are the responsibilities and job description for the FOH Leader position at Chick-fil-A?
Job Title:
FOH Leader
Reports To:
Operator, Chief Operating Officer, Directors of Operations, Talent, and Marketing
Schedule:
Full time
Pay Range: $20-$27
As the Front of House Leader at Chick-fil-A Cobb Corners, you will lead a high-performing team to deliver remarkable hospitality and operational excellence. You’ll oversee FOH operations including the front counter, drive-thru, dining room, mobile order fulfillment, and guest recovery. You are expected to lead with humility, inspire excellence, and develop future leaders while maintaining our store’s reputation for exceptional guest experiences and high-volume service.
Key Responsibilities:
- Lead and support FOH Shift Leaders, Certified Trainers, and team members across all shifts
- Build a leadership pipeline by mentoring and developing high-potential individuals
- Facilitate regular 1-on-1 and team huddles to provide coaching, clarity, and motivation
- Uphold and model Chick-fil-A Cobb Corners’ Core Values in every interaction
- Ensure smooth execution of daily operations across front counter, drive-thru, and mobile channels
- Oversee peak-hour strategy and execution (especially during breakfast, lunch, and dinner rushes)
- Implement systems for efficient labor deployment, break coverage, and throughput
- Ensure dining room and service areas exceed brand cleanliness and organizational standards
- Set the tone for intentional, warm, and attentive hospitality
- Monitor guest experience scores (CEM), identify trends, and lead improvement efforts
- Personally address escalated guest complaints with empathy and timely resolution
- Champion initiatives that enhance the mobile/digital experience
- Lead the FOH team to meet or exceed goals in speed of service, accuracy, and friendliness
- Manage labor efficiency while balancing guest satisfaction and team wellness
- Collaborate with the Directors, COO, and Operator to meet KPIs
- Analyze operational bottlenecks and lead corrective strategies in real-time
Qualifications:
- Must be 18 years or older
- Open Availability including weekends and Holidays
- Strong interpersonal, leadership, and conflict resolution skills
- Proven ability to coach others and hold teams accountable with grace and consistency
- Comfortable making data-informed decisions and driving performance improvements
- Familiarity with Chick-fil-A systems (Pathways, RQA, Analytics Hub) preferred
Benefits:
- Competitive hourly wage
- Free employee meal during shift
- Opportunities for advancement and leadership development
- Flexible scheduling
- Paid time off
- Sundays off
- Health insurance
- Dental insurance
- Vision insurance
- 401 (k)
- 401 (k) matching
- Positive and supportive work environment
Join a team that values excellence, service, and personal growth. Apply today to start your career with Chick-fil-A of Cobb Corners!
Work schedule
- 10 hour shift
- 8 hour shift
- Weekend availability
- Holidays
- On call
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
Salary : $20 - $27