What are the responsibilities and job description for the Fast Track to Team Leader @ Chick-fil-A Harrison Square (Experience Required) position at Chick-fil-A?
CORPORATE PURPOSE
To glorify God by being a faithful steward of all that is entrusted to us and to have a positive impact on all who come in contact with Chick-fil-A.
SHARED VISION
To be the world’s most caring company.
CHICK-FIL-A HARRISON SQUARE VISION
To deliver care to every guest, all day, every day.
JOB OVERVIEW
At Chick-fil-A Harrison Square, a Team Leader is more than a shift leader — they are a culture carrier, a people developer, and a standard-setter. Team Leaders inspire others through servant leadership, personal excellence, and genuine care for people.
This role is for individuals who don’t just want a job, but want to influence others, grow as a leader, and help build a team where people feel valued, challenged, and supported. Team Leaders partner with senior leadership to execute exceptional operations, develop team members, and create remarkable experiences for every guest who walks through our doors.
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required.
WHAT TEAM LEADERS DO
LEAD WITH PURPOSE
- Set the tone for each shift through attitude, clarity, and example
- Model Chick-fil-A’s culture, values, and service standards
- Take ownership of results and inspire others to do the same
DEVELOP PEOPLE
- Coach, mentor, and encourage team members to grow in skill and confidence
- Provide real-time feedback and recognition
- Build trust, accountability, and teamwork across the restaurant
DRIVE OPERATIONAL EXCELLENCE
- Lead shifts in a fast-paced, high-volume environment
- Ensure consistent execution of hospitality, cleanliness, speed, and accuracy
- Open and close the restaurant, including key-holder responsibilities and cash management
- Outstanding communication, both written and spoken.
UPHOLD CHICK-FIL-A STANDARDS AND HARRISON SQUARE VALUES:
Humility
Integrity
Reliability
Teachable Spirit
Positive Mental Attitude
SERVE GUESTS WITH HEART
- Deliver memorable, respectful, and efficient service
- Anticipate guest needs and respond with care and urgency
WE'RE LOOKING FOR LEADERS WHO:
- Have a servant’s heart and strong character
- Take initiative and lead with urgency and excellence
- Care deeply about people and team culture
- Communicate clearly and confidently
- Thrive in fast-paced environments
- Have prior leadership experience (shift lead, supervisor, team lead, etc.)
- Are committed to exceptional guest service and team development
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required.
POSITION DETAILS:
- Part time hours- up to 30 hours a week. Must be able to work a shift on Friday and Saturday each week.
- Full time hours- 40 hours a week. Must be able to work a shift on Friday and Saturday each week.
Weekly schedule includes:
- 2 morning shifts (6:00 a.m. – 3:00 p.m.)
- 2 evening shifts (2:00 p.m. – 11:00 p.m.)
WHAT WE OFFER:
- A leadership role with real influence and responsibility
- A positive, purpose-driven team culture
- Flexible scheduling (closed on Sundays)
- Intentional leadership development and growth opportunities
- Scholarship opportunities
- Competitive pay
- A free meal on shift
- Quarterly catering trays at a 50% discount
- Access to company discounts
60 DAY LEADERSHIP REVIEW
In alignment with our commitment to clarity, excellence, and intentional development, candidates on the leadership pathway will participate in a formal 60-day leadership review.
At the 60-day mark, leadership will evaluate readiness and impact across the following dimensions:
Character and Cultural Alignment
Demonstration of Chick-fil-A Harrison Square values: Humility, Integrity, Reliability, Teachable Spirit, and Positive Mental Attitude.
Operational Excellence
Consistent execution of operational responsibilities, mastery of brand standards, and effective shift leadership.
Leadership Influence
Ability to coach, develop, and inspire team members while contributing positively to team culture and performance.
Professional Presence
Clear communication, initiative, sense of urgency, and alignment with Chick-fil-A standards and expectations.
This review is designed to provide meaningful feedback, recognize strengths, and clarify next steps for growth.
Should expectations not yet be fully met, a structured development plan will be established. Continued employment and advancement within the leadership pathway—including promotion to Team Leader and the associated pay increase to $17/hour—will be based on demonstrated progress, leadership readiness, and alignment with our values and culture.
Ready to take the next step in your career? Apply today and let’s make a difference together!
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $17