What are the responsibilities and job description for the Evening Hospitality Shift Leader position at Chick-fil-A?
At Chick-fil-A, the Shift Leader role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Shift Leaders gain life experience that goes far beyond serving a great product in a friendly environment. Shift Leaders direct each shift by guiding the team to provide genuine hospitality while maintaining a fast and accurate experience for every guest that comes through.
Position Type:
- Full-time and Part-time
- Availability in afternoons/evenings
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning firsthand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Free online college
- Free food while working and discounted food when not working
Front of House Shift Leader Responsibilities:
- Provide genuine hospitality to guests
- Honor and encourage others to follow the vision and values of the Restaurant
- Multitask quickly, yet thoroughly
- Be team-oriented, adaptable, dependable, with a strong work ethic
- Communicate effectively with guests and Team Members
- Adhere to Chick-fil-A rules and dress code at all times
- Maintain a clean and safe environment
- Able to provide direction and delegation to all team members to ensure the shift runs smoothly
- Manage detailed cash handling and reporting
- Close the store safely
- Able to provide direction and delegation to all team members to ensure the shift runs smoothly
- Focus on speed of service and accuracy
- Assist in training new team members
Qualifications and Requirements:
- Consistency and reliability
- Cheerful and positive attitude
- Customer service-oriented
- Strong interpersonal skills
- Works well independently and in a team environment
- Must be 18 years of age or older and out of high school
- Have a valid driver's license
- Have the ability to lift and carry 25 pounds regularly
- Have the ability to stand for long periods
- Have 1 year of leadership experience
- Become an expert in all FOH areas
Availability Requirements:
- Maintain 3 days a week (20 hours minimum) year-round
- Able to work at least 2 Saturdays per month
- Be able to close (11:00 PM shift end)
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.