What are the responsibilities and job description for the Drive-Thru Coordinator position at Chick-fil-A?
Join Our Team and Lead with Excellence!
At Chick-fil-A, we’re passionate about serving great food with remarkable hospitality. We’re currently looking for a Drive-Thru Coordinator to lead one of the most critical parts of our business. If you thrive in a fast-paced environment, love developing people, and are committed to creating a smooth and welcoming guest experience, we want to meet you!
Job Overview:
The Drive-Thru Coordinator is responsible for leading the drive-thru team to ensure efficient, accurate, and friendly service. You will oversee operations of the drive-thru, provide team support, and ensure that guests receive the signature Chick-fil-A service we’re known for.
Key Responsibilities:
- Manage and coordinate drive-thru operations during peak and non-peak hours
- Ensure fast, accurate, and courteous service to every guest
- Proactively solve problems and handle guest concerns with care and urgency
- Monitor order accuracy, drive-thru speed, and guest satisfaction
- Communicate clearly with front- and back-of-house teams to maintain flow and efficiency
- Maintain cleanliness and organization in all drive-thru areas
- Train, coach, and mentor team members and leaders to perform at a high level and achieve the drive-thru goals
- Assist with training new drive-thru team members and mentoring team members who are in the leadership development program
- Collaborate with other Leaders, Directors, and the Operator to drive business results and achieve strategic goals
- Create and maintain a positive, high-energy work environment focused on care and accountability
- Open and/or close, lead shifts, be a key holder
- Count drawers and finalize day
- Uphold Chick-fil-A brand standards, food safety, and operational excellence
Qualifications and Requirements:
- Must be at least 18 years old
- Reliable transportation
- Strong commitment to superior customer service
- Ability to work independently and as part of a team
- Previous experience in a leadership or fast-paced restaurant role preferred
- Excellent communication, organizational, and problem-solving skills
- Ability to work in a fast-paced environment while maintaining a calm, servant-hearted demeanor
- Passion for personal growth and helping others succeed
- Positive attitude and ability to lead by example
- Must be able to stand for long periods of time
- Ability to lift 30-50 pounds on a regular basis
- Full-time commitment with the ability to work a flexible schedule including early morning, nights, and Saturdays to accommodate operational needs within a 40-hour-per-week schedule
Additional Benefits:
- Competitive pay
- Bonuses based on restaurant performance
- Leadership development training
- Opportunities for career advancement within Chick-fil-A
- Scholarship opportunities
Join Our Team:
If you’re ready to grow, lead, and make an impact in a dynamic and caring environment, we’d love to hear from you!
Apply today and become part of something bigger at Chick-fil-A Gunbarrel Pointe.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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