What are the responsibilities and job description for the Director position at Chick-fil-A?
Director
Our Core Values
We believe in growing people, not just profits — creating a place where trust, teamwork, and excellence thrive.
• Trust: Built through consistency and integrity — easy to lose, hard to earn.
• Stewardship: We care for what’s entrusted to us — people, resources, and time — minimizing waste and showing up ready.
• Growth: We use the business to grow people. Every experience is a teaching moment.
• Teamwork: We’re a true community — celebrating wins, supporting each other, and rowing in the same direction.
• Hustle: We move with purpose and urgency. Productivity and passion drive us forward.
• Hospitality: Guests are always #1. We serve from the heart and anticipate needs before they arise.
• Excellence: We aim high. Good isn’t enough when great is possible.
Behavioral Expectations
We lead by example and set the standard for excellence.
• Go the Second Mile: Step in, help others, and leave things better than you found them.
• Always on Stage: Every interaction matters — stay professional, positive, and guest-focused.
• Assume Positive Intent: Believe the best in others.
• Encourage & Celebrate: Recognize wins in the moment — gratitude fuels growth.
• Be Humble: No task is beneath us. We admit mistakes, ask for help, and learn from others.
• Golden Rule: Treat others how you want to be treated.
• Own It: Take full responsibility — no excuses, no blame.
• Positive Energy: Bring optimism and momentum. Energy vampires need not apply.
• Act Wisely: Stay focused, think ahead, and keep gossip out of the mix.
Leadership Mindset
Our leaders lead with influence — not just authority.
• Attentive: Stay tuned in to the business and your team.
• Front-Side Mindset: Think ahead and plan proactively.
• Communicate Clearly: Be concise, efficient, and easy to understand.
• Coach with Care: Give timely, honest feedback and have the tough conversations that build people up.
Compensation & Perks
• Pay: $20–$25/hr (≈ $41,600 – $52,000 annually, based on 40 hrs/week)
• Schedule: 38–50 hours/week; open availability required. Sundays off 1 additional day.
• Paid Time Off: 1 week PTO — take time to rest and recharge.
• Health Benefits: $800 monthly medical contribution.
• 401(k): Launching Q1 2026.
• Food Perks: $10 per shift (≈ $2,600 annually) 50% off family meals when dining in with you.
• Uniform Allowance: $300/year apparel $150/year for shoes.
• Leadership Development: Weekly Director meetings, Chick-fil-A Excellence trips, Serve Safe certification, and exclusive opportunities at Chick-fil-A Inc. HQ (Atlanta).
Primary Objectives
• Deliver exceptional food and genuine hospitality every day.
• Develop leaders and team members through care, accountability, and coaching.
• Build and maintain systems for long-term success in your specific area of ownership.
Performance Indicators
• Checklists: 90% completion rate across BOH, FOH, and cleaning systems.
• Guest Experience (CEM): Top 20% in all metrics.
• Food Safety: No high-risk or repeat violations.
• Quality Audits: 99% or higher.
• SAFE Daily Criticals: 100% completion.
• Productivity: $70 daily average.
- • Food Cost Gap: < 1.5%.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $41,600 - $52,000
