Director of Training

At Chick-fil-A Townridge Square, the Training Director is a senior leader on the Leadership Team.

The Director is responsible for overseeing and coordinating the training and development

programs for new and existing team members. This role ensures that all staff are well-prepared

to provide exceptional customer service and adhere to Chick-fil-A's operational standards.

Roles & Responsibilities

• Learn and understand all FOH & BOH positions
• Utilize and continually improve the training process
• Creates and maintains relevant training checklists/tools
• Assist in restaurant on floor operations whenever needed
• Communicate weekly with the Executive Director and Talent Director in strategically

assigning shifts for New Team Members’ (NTM) until they are completely trained.

• Ensure New TM’s are grounded in the Chick-fil-A culture
• Guide each NTM through the FOH and BOH core roles until they are mastered
• Be the point of contact for each NTM for any questions/concerns they have
• Ensure the NTM receives a performance review upon completion of their training
• Oversees Trainers and “trains the Trainer” to uphold training standards
• Performs Training Audits to ensure Pathways Standards are being upheld

Management Tasks

• Leading BOH/FOH shifts
• Change fund ordering and dispatching
• Counting Drawers
• Running Breaks
• Cleanliness of the restaurant and drive thru
• Assists in the completion of SAFE Daily Criticals and eRQA
• All other tasks as assigned

General Competencies

• Takes initiative to learn new tasks and positions
• Is consistently on time and prepared to work each shift as scheduled
• Effective and timely communication with team members and leadership team
• Knows the role and what is expected of themselves
• Takes initiative in completing other tasks in a timely manner
• Thorough knowledge of the Chick-fil-A menu and product offerings
• Knowledge of and adherence to the policies set forth in the Chick-fil-A Team Member

Policy

• Anticipates the needs of our guests and Team Members, and meets them proactively
• Sees the big picture, and is not tied down to specific role; thinks outside the box
• Utilizes available checklists and workflow to accomplish daily tasks

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

Pay: $18 - $22 / hour

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Employee discount
• Life insurance

Job Type: fulltime

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education: No education required

Work location: On-site