Director of Operations

Come, let's build a legacy together! The Operations Director is responsible for overseeing the success of the Front of House or Kitchen at Chick-fil-A West Pond. This position reports directly to the Owner/Operator. This director will have the responsibility for creating and implementing best practices around speed, accuracy, hospitality, cleanliness, and systems.

Job Responsibilities/Duties:

• Demonstrate an ability to manage a shift filtering all decisions through the funnel of ensuring operational excellence and creating “REMARK”able experiences
• Lead by example: Expected to excel in hospitality behaviors and ensure that every team member is also exhibiting these behaviors
• Lives out organizational values and is in constant pursuit of organizations vision and mission
• Identify, solve, and implement solutions to operational or personnel issue, such as: organization, cleanliness, staffing, positive culture, systems, etc
• Accountable for rolling out new product procedures, marketing items, seasonal products, price changes, and ensuring all impacted items are handled and people are properly informed
• Must be fully capable of following opening and closing procedures and well-versed in back-office procedures and computer applications
• Build high-performance teams, identifying and coaching up-and-coming leaders
• Ensure everyone below you is good stewards of the facility, product, and equipment they are entrusted with
• Protect the business and mitigate risk through sound decision making
• Effectively manage labor so the guest experience is enhanced, and yet business resources are considered
• Able to read and understand labor cost reports and then influence behaviors of the team to reach specified goals
• Proficient in Safety & Security standards to ensure the safety of the team
• Accountable to coaching and/or training the behaviors of all Team Members who work in the Front of House. These behaviors include, but are not limited to:
• Hustle that creates surprisingly fast speed of service
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a clean and organized restaurant
• Proper order fulfillment to obtain 99% order accuracy scores
• Demonstrating excellence in hospitality
• Cash management best practices
• Assist with the implementation of systems that aids in improving operations or managing cash
• Align daily practices with behaviors that achieve the restaurant’s long and short-term goals
• Build high-performance teams, identifying and coaching up-and-coming leaders
• Ensure thorough completion of daily, weekly, and monthly checklists
• Set goals including for the restaurant, but not limited to: labor, Customer survey scores score, Drive-thru car count, Drive-thru hourly sales, Check average, etc
• Report the status of these goals with the team
• Increase profitability through implementing procedures to reduce costs, increase productivity, & promote sales
• Schedule and commit to regular 1:1 meetings
• Align training and coaching with the vision of the organization and all short and long-term goals
• Combine critical thinking and practical leadership to create a culture of innovation
• Treat guests and team members with honor, dignity, and respect
• Able to utilize the Responsibility Matrix to ensure costs are being properly expensed
• Expert knowledge of the P&L and drilldown report; accountable to reviewing them each month to look for errors, areas of opportunities, and wins to share with the team
• Work in operations, front of house or kitchen, to maximum throughput
• Develop effective strategies that manage food cost
• Allocate budget resources and manage operational costs
• Create restaurant policies and coordinate business operations
• Inspire and develop team members
• Ensure excellent customer service
• Work with vendors
• Manage IPO
• Identify business opportunities that contribute to growth
• Lead by example and work alongside team members in all capacities

Expectations:

• Maintains consistency with above initiatives
• Communicates conversations to Owner/Operator and peers on Director team
• Provides care for the entire team
• Continuously brainstorms, innovates, develops, and implements new ideas
• Work 40 hours a week
• Attend Leadership Meetings as scheduled
• Collaborate efficiently with everyone on the Leadership Team
• Communicate effectively
• Treat the restaurant as your own

Why Join Us:

• Competitive salary and benefits package
• Earn your degree online while working through Point University—tuition is covered!
• Health, dental, and vision insurance
• Employee discount
• Paid training
• Opportunity to learn and grow in a dynamic industry

If you are a talented and dynamic leader with a passion for the food and beverage industry, we want to hear from you! Apply now and join our Chick-fil-A team.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

Salary : $62,000