What are the responsibilities and job description for the Director in Training position at Chick-fil-A?
Director in Training
As core members of the restaurant leadership team, Directors in Training typically oversee specific areas of the restaurant business like Operations, Training, Human Resources, and more. A Director oversees a department within the business and is responsible and accountable for business results in that department.
Responsibilities
- Fully own area processes, results, and staffing
- Work with the Director Team to set strategy for operational systems and processes
- Develop strong leaders in the restaurant
- Lead the team toward accomplishing performance metrics
- Ensure proper management and documentation of all area systems and guidelines
- Drive brand standards for Food Quality, Safety, Guest Experience, and all other performance metrics
- Explore and implement new ways to improve operations
- Create a positive restaurant environment for the guests and team
- Allocate daily, weekly, and monthly cleaning and maintenance tasks
- Analyze and effect business results: CEM, Food Cost, Labor Cost, Net Profit
- Prepare the restaurant and team for all 3rd Party Audits
- Anticipate and solve long-term issues of throughput and systems
- Support fellow leaders with coverage for time off
- Attend regular leadership meetings
- Participate in all team building events
- All other tasks as assigned
Required Competencies
- Think strategically and cast vision able to see and communicate the business goals with the ability to use forward thinking and planning
- Communicate effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy
- Time management: organization, high capacity, meets deadlines, prioritizes most important goals, makes wise decisions
- Adapts and innovates: adjusts quickly to changing priorities and conditions and generates new approaches to problems
- Growth oriented: explores new ideas and opportunities to produce results for the business
- Intentional leadership: intentionally and proactively leads the team to meet our potential in a God-honoring way
- Organizational builder: skilled in organizational strategy and execution: thinks, builds, and leads like an owner
- Culture guardian: models Core Values, exemplifies our Vision, and lives out the Chick-fil-A Corporate Purpose
- Faithful steward: invests and multiplies what has been given to them to steward
Development
- Create and follow a personal development plan
- Develop and execute quarterly area growth plans
- Meet 1:1 with Executive Director to discuss the business and problem solve to improve results
- Maintain current ServSafe Certification
- Train, coach, and develop strong leaders
Key Performance Indicators
- Food Safety Score
- Customer Experience Metrics
- Sales Growth
- Net Profit
Requirements
- Full time
- 40 hours per week
- Flexible availability required
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $20