What are the responsibilities and job description for the Dining Room Host/Hostess position at Chick-fil-A?
Company Overview
At Chick-fil-A Chesterfield Valley, we aspire to create remarkable moments for our guests through service and hospitality. We aim to have a family in our team, and a home in our restaurant, while assuring quality and accuracy through all we do for our guests by “Winning Hearts Every Day.” Our vision is to be the first choice of dining destination(s) for our community and those traveling through it.
We are committed to working hard, playing hard and growing together in our professional development so that each member of our team is always ready for the next step in their career.
Four pillars of our mission statement:
1. Obsession for exceptional service
2. Drive for continual growth
3. Commitment to operational excellence
4. Focus on developing remarkable leaders
Job Overview: The dining room host/hostess is a servant-hearted individual dedicated to creating a warm and hospitable atmosphere for every guest who visits, while maintaining a clean atmosphere for guests to dine and socialize comfortably.
Pay: $15-$17/hr depending on experience
Availability: 7:00am-10:00pm
Requirements:
- Must be at least 16 years old
- Fluent in speaking English
- Be able to stand/walk up to 100 feet at a time, over a period of four hours without a break
- Be able to lift up to 50 pounds without restrictions
- Be able to work with basic restaurant cleaning chemicals and tools with no restrictions or allergies
- Gain knowledge of all menu items and in-restaurant events
- Be able to handle a fast-paced and quickly-changing work environment
- Previous experience in guest services or customer service is preferred
Responsibilities:
- Greet and welcome guests as they arrive at the restaurant
- Keep the dining room & restrooms clean to Chick-fil-A’s standards. Cleaning tasks include, but may not be limited to, cleaning off table tops, sweeping and mopping dining room floors, and cleaning doors and windows.
- Engage our guests with a servant-hearted mindset, hospitality, and care by asking if they need refills on beverages, clear trays and check if they need any sauces etc.
- Always go the second-mile while caring for our guests
- Create special moments by surprising & delighting guests
- Handle guest inquiries, complaints, and resolve issues promptly
Qualifications:
- Consistency and reliability
- Cheerful and positive attitude
- Loves serving and helping others
- Customer service oriented
- Strong interpersonal skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
Benefits:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- Monday to Friday
- Weekend availability
- 8 hour shift
- 10 hour shift
- Day shift
- Night shift
Benefits
- Flexible schedule
- Paid training
- Employee discount
Salary : $15 - $17