What are the responsibilities and job description for the Coordinator position at Chick-fil-A?
Role Summary:
Coordinators are mainly operational positions working in a specific area of the restaurant. Working champions of a specific store system. Ensuring all operations directives and goals are achieved. (ie Catering, Breading, Breakfast, etc.)
Key Expectations:
- Lead and model the RSA/Daphne vision and mission.
- Lead, train, and support the 3 focus areas of the “Winning Hearts” everyday strategy: Great Food, Fast & Accurate Service, and Genuine Hospitality.
- Support the four components of the hospitality model: Honor, Dignity & Respect for all, 1st Mile: Core 4, 2nd Mile Service, and the HEARD model.
- Support and influence the restaurant’s overall operational and financial goals.
- Work flexible work schedules to support the restaurant’s operations and guest demands.
- Strictly adhere to all Company policies and procedures.
- Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
- Lead, follow up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
- Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
- Must be certified in all Pathway Modules of the particular system that you are overseeing.
Development:
- Support a culture of recognition by presenting team members with an “F Card” if they exemplify the RSA/Daphne Vision and Mission Statements.
- Self-development up to and not limited to excellence trips and continuing education.
Leadership Skills
- Must possess traits that Chick-fil-A seeks in all team members.
- Character – aligns with Chick-fil-A values
- Chemistry – the relationship builder, coaches others to perform
- Competency – results-oriented, systems thinker, quick study
- Servant Leader, team-oriented with a passion for people and world-class service
- Well-organized individual with excellent verbal, written, and electronic communication skills
- Must possess the ability to drive and manage change
Minimum Requirements:
- Minimum 1 year Chick-fil-A experience.
- Full-time availability.
Work schedule
- 8 hour shift
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee discount
- Paid training
- Other