What are the responsibilities and job description for the Catering & Events Manager position at Chick-fil-A?
Catering and Events Manager Scorecard
Why does this position exist?
A Catering and Events Manager is a restaurant leader who is responsible for building outside sales and building the brand. They build the brand by growing outside sales and protect the brand by ensuring that all deliveries are accurate, on time, and to our quality levels. They are the extension of 2nd Mile Service and The Recipe for Service outside the walls of the restaurant.
Competencies
What specific behaviors should a person in this position have in order to achieve both
SUCCESS and the ORGANIZATIONAL IMPERATIVES?
The Catering and Events Manager should:
- Work a minimum of thirty hours per week, flexibility in availability preferred
- Allocate at least two hours per week to planning
- Combine critical thinking and practical leadership to create a culture of innovation
- Be excellent in coaching team members
- Embrace the positive power of confrontation
- Commit to personal and professional excellence
- Cultivate an environment where serving guests comes first
- Enthusiastically and passionately lead the Catering and Events team
- Be well-versed in all Chick-fil-A procedures
- Embody the Great Leaders Serve model.
- Inspect what they expect.
- Be a contributing part of the high performing Leadership Team
- Possess leadership traits that Chick-fil-A seeks in future Operators.
- Character – aligns with Chick-fil-A values
- Chemistry – relationship builder, coaches others to perform
- Competency – results oriented, systems thinker, quick study
- Servant Leader, team oriented with a passion for people and world class service
- Well organized manager with excellent verbal, written and electronic communications skills
Organizational Imperatives
The factors that define and truly differentiate this position from all other positions; what
absolute, unique things should this position fulfill that no other does
The Catering Manager is responsible for:
- Serving as a subject matter expert for catering and events
- Creating clarity on the Operator’s vision for catering
- Identifying and implementing signature service offerings outside the restaurant that go the 2nd Mile
- Modeling hospitality with Team Members and guests
- Celebrating Team Member successes in delivering hospitality and excellent service
- Providing input on selection, orientation, scheduling and training of catering and events staff
- Partnering with Training and Operations leaders to ensure Team Members are trained on service requirements for taking orders and executing deliveries
- Reviewing catering processes with Operator and Leadership Team
- Measuring Restaurant CEM and CARES performance to identify area(s) of opportunity for continuous improvement and shares with team.
- Intentionally develop team members in creating emotional connections
- Activating the Create Raving Fans Strategy
- Overseeing Mobile and Online Ordering
REQUIREMENTS
- Previous Catering Sales Experience
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.