Catering Coordinator

Organizational Imperatives 

The factors that define and truly differentiate this position from all other positions; what absolute, unique things should this position fulfill that no other does 

1. Execution of Catering Orders

2. Coordination and upkeep of all Catering related items

Responsibilities 

Representing our brand

• Be a brand ambassador 
• Embody our organization’s core values
• Help the organization execute the Winning Hearts Every Day strategy through catering
• Create, maintain and develop relationships with team members, leaders and guests that align with our values, vision and strategy

Training 

• Creating, maintaining and developing plans to train people on the following:
• Catering prep (box meals, sauces, paper goods, etc.)
• Catering checklists 
• Ringing in, suggestive selling, and tendering Catering orders
• Coordinate with scheduler to provide training as needed

Leadership Skills

• Provide complete buy-in to the vision set forth in the restaurant by the Operator 
• Have a forward thinking mentality to stay ahead and not react to the business
• Setting monthly and quarterly S.M.A.R.T. catering execution goals

Operations and Administrative Time

• 20 hours of Operations
• 6 hours of prep time
• 3 hours of confirming and updating spreadsheet
• 1 hour of organizing and upkeep of Catering equipment
• Take deliveries as needed

Success Factors and Matching Measurements 

We will know the Catering Coordinator is successful upon attaining the following:  

• There is no breakdown of execution in catering process (measured daily)
• Positive feedback from guests on timeliness, service and quality of food (measured weekly)
• Positive feedback from leaders on communication and readiness of Catering orders (measured monthly)

Behavioral Characteristics 

The Catering Coordinator should:  

• Have a commitment to personal and professional growth
• Embody the values and vision of the restaurant and create the filter for all decisions to be ran through our vision and the WHED strategy
• Must stay up-to-date on all communication channels (Slack, email, etc.) 
• Find ways to innovate and improve on our execution of catering orders
• Detail oriented
• Excellent time management and time sensitivity skills
• Strong interpersonal, organizational, follow through and communication skills

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

Salary : $13 - $15