Assistant Director

Summary:

Our Assistant Directors are responsible and accountable for managing as well as directing the daily operations of our FSR restaurant during their assigned shifts.  These responsibilities include but are not limited to opening/closing the restaurant as well as managing the teams, tasks, obstacles, and activities required to meet and/or surpass our brand standards and requirements of service, quality, safety, speed of service, productivity, and care.   They are responsible for achieving the assignments, and directives and goals set by the Directors.  In the absence or under the directive of the Director they are responsible for oversight of the operations of the FSR restaurant. 

Each of our Assistant Directors will be given an additional role of leading and supporting a “Specific Area” of the restaurant including the teams assigned to that specific area ie. Guest Experience, Brand/Sales Growth, Food Safety & Quality, Stewardship, or Talent.

Qualifications

• At least 18 years of age
• Scheduled weekly a minimum of  30 hrs or more per week full-time
• Open availability and agreeable to work multiple Saturdays per month as needed
• Open availability and agreeable to work multiple Opening and Closing Shifts each week as needed
• Prior management or leadership experience preferred not required 
• By posted deadline complete application for job promotion (internal candidates) when applicable
• Completed & passed all Basic Team Member Courses in Pathway 
• Working knowledge of  the Chick-fil-A Service & Marketing Models & Strategies: ie. “Winning Hearts Every Day”
• Working knowledge of Chick-fil-A Tools and Software: ie. @Chick-fil-A, Pathway, CFA One, CFA Now
• Working knowledge of Google, Messaging systems, Microsoft, and other internal software tools
• Must be willing to work inside and outside of the restaurant during shift
• Must be able to lift up to 30 pounds 
• Must be able to stand on your feet for the duration of your shift 
• Additionally adhere to the Team Member Job Description*

Job/Role Requirements:

• Execute all directives and initiatives of the Director Team and/or Owner/Operator as specified for the operations of our FSR restaurant, service to our customers, care for our team members, and growth of our brand.
• Lead and direct the restaurant team to deliver “Remark”able experiences for our guests and team members
• Lead and direct the restaurant team to grow sales and steadily improve Customer Overall Satisfaction
• Lead and direct the restaurant team to higher levels of productivity and efficiency. 
• Lead and direct the restaurant team to stronger, more positive working relationships and teamwork
• Lead and direct the restaurant team to achieve daily and weekly goals AND measure/post results
• Complete weekly scheduling and daily lineups as assigned by Directors
• Establish a daily plan and assign required work and tasks to be completed during your shift
• Organize and lead restaurant operational shifts ensuring all areas are assigned and operating efficiently
• Manage team member positional assignments, breaks, rotations, & transitions
• Ensure all daily operational tasks, checklists, daily Safe Criticals, and reports are completed by end of shift
• Enforce all food safety, occupational safety & security requirements 
• Meet all operational requirements in your area of responsibility 
• Exemplify our CFA values, Leadership Expectations, “Winning Heart” Service Model, and Handbook 
• Organize & direct the work in respectful cooperation with other directors on your shift
• Communicate clearly and kindly with other leaders and team members on your shift
• Train and coach team members to higher levels of skill and effectiveness
• Anticipate ahead and make “ready” the area and for incoming leaders and teams
• Ensure leaders & team members are working together cooperatively & respectfully following our handbook
• Monitor and manage toward sales goals, productivity targets, & operational benchmarks during your shift
• Utilize huddles, one on ones, training tools, and resources to grow and develop team members
• Attend weekly, bi-weekly meetings as assigned 
• Recognize and celebrate team member and team wins 
• Exemplify, manage by, and enforce our Policy Handbook

Business Organization

Direct Report -- Director: Internal organization: Owner/Operator > Directors > Assistant Director > Team Lead  >Trainers  >Team Member

Monthly Key Business Performance Benchmarks:

% Sales Increase - Productivity $$$ - Food % Gap - CEM Scores - Food Safety - Food Quality - $ Management Risk

Leadership Expectations:

Skills Ability to ...

• Organize and plan work
• Lead and motivate team members to achieve our daily, monthly, quarterly, and yearly goals
• Anticipate business, customer, and  team member needs and prepare accordingly
• Build a team and keep them focused on our mission 
• Develop strong and healthy business relationships
• Teach, coach, and train others
• Coach underperformance and manage a positive outcome

Leadership Committed to …

• Integrity defined as leaning in and doing the right thing (honoring our values and policies)
• Professionalism by exhibiting maturity in communication and behavior
• Ownership by taking responsibility for the outcomes and decisions
• Coaching by influencing others to achieve greater performance and outcomes

Attitude A choice to be …

• Enthusiastic by exhibiting a passion for the business and excitement about Chick-fil-A
• Collaborative by enjoying working together with and serving others
• Respectful by showing consideration and appreciation with authority, peers, and trainees.
• Optimistic by representing the brand in a positive and growth-minded way.

Readiness Prepared to be …

• Proactive by assessing needs and taking the initiative
• Flexible by adjusting quickly to changes and remain calm under pressure
• Efficient by using my time wisely and focusing on results
• Competent by striving for high standards and personal excellence
• Creative by being a proactive, innovative, and resourceful problem solver

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount

Salary : $18