Assistant Director of Food Safety & Quality

The Assistant Director of Food Safety & Quality is responsible for maintaining and improving food safety, food quality, training execution, and operational excellence within the restaurant. This role develops Shift Leads, Trainers, and Team Members while ensuring Chick-fil-A standards are consistently upheld. The Assistant Director of Food Safety & Quality works closely with the Executive Director and leadership team to create a culture of accountability, cleanliness, consistency, and excellence in the restaurant.

• Coach and encourage Shift Leads, Trainers, and Team Members
• Work alongside trainers and team members to reinforce operational standards
• Enforce Pathway standards and expectations
• Provide consistent feedback & accountability
• Identify future leaders and assist in building the BOH leadership bench
• Assist in identifying and developing Trainers
• Provide feedback to the Training Director regarding new hires and Trainer performance
• Assist in developing Shift Leads to become well-rounded in restaurant operations
• Support Shift Lead growth in food safety, food quality, and kitchen leadership

• Hold the team accountable to Chick-fil-A food safety standards
• Maintain a Food Safety score of 1
• Ensure all food safety procedures are followed consistently
• Partner with leadership during EcoSure and Health Department walks
• Monitor and reinforce sanitation and cleanliness expectations
• Monitor ComplianceMate 

• Ensure 1 RSA is completed every shift
• Maintain a QIV score goal of 95% or higher
• Participate in QIV walks and assessments
• Analyze QIV results and create action plans for improvement
• Ensure food quality standards are consistently followed
• Support Taste, Temperature, and Fast Service CEM goals in reaching Top 20%

• Identify bottlenecks and opportunities to improve kitchen flow and speed
• Partner with BOH leadership to ensure each shift sets up the next shift for success
• Maintain consistent checklist completion and accountability
• Promote a positive and team-oriented kitchen culture
• Oversee prep execution and kitchen readiness
• Assist with catering execution to ensure quality and operational flow are maintained

• Be a servant leader who leads by example: Be on time, go the extra mile, and help team members when necessary. Lead with the philosophy of being the guide, not the hero.
• Be able to communicate and lead others in a way that is encouraging while still holding others accountable for results
• Be reliable and proficient in all operational positions
• Demonstrate a growth mindset by consistently looking for ways to improve and developing others
• Available to work 40 hours per week, including weekends and 3 of 4 major holidays
• Major holidays include: day before Thanksgiving, Black Friday, Christmas Eve, and day after Christmas
• Work 5 days per week
• Maintain open availability, including at least 2 evening shifts and 2 morning shifts weekly
• Available to work 3 Saturdays per month
• Attend weekly director meetings, BOH leadership meetings, & QIVs

• Be professional at all times
• Do not gossip
• Communicate concerns upward to your supervisor, not downward to Shift Leads or team members
• Maintain professionalism in all conversations regarding work or team members at CFA Valpo
• Respond to calls and emails in a timely manner
• Support a healthy work-life balance through strong leadership development and communication

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Here at Chick-fil-A at Valparaiso, our goal is to be the best place to eat and work in Valparaiso. Team members gain life experience that goes far beyond just serving a great product in a positive and encouraging environment. Team members are able to develop their skills, talents, and most importantly, become better people. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.