What are the responsibilities and job description for the AM Front of House Lead position at Chick-fil-A?
Job Purpose: to care for the business as a whole, proactively solve problems, plan for the future, and care for the culture
Reports to: Executive Director or other assigned Senior Leader
Job Overview: Leads are high-level leaders. Seeks to grow the business, develop leaders, and proactively solve and prevent problems. They take ownership and ensure that all problems are solved quickly and efficiently.
Expectations:
- To solve complex, big-picture problems of the business through report analysis (CEM, Labor, etc.)
- To have a passion for developing leaders
- To protect the culture
- To hold Shift Leaders and Team Members accountable
- To be present during peak volumes to assist the team and leaders with coaching, perspective, and feedback
- To provide clear goals for the team that impact daily operations and results
- To have a passion for continuously improving the business
Requirement:
- 12 months of Chick-fil-A experience (Unless exception made by Senior Leader)
- Demonstrate expert knowledge of the business, including reports, operational procedures, and administrative skill. Be able to implement real, results-driven change driven by SMART business plans
- Commitment to open availability with 40 hours a week in the business and a willingness to work whenever and wherever is necessary (Saturday's are required)
- Demonstrate that the team holds them in high respect
- Demonstrate expert problem-solving skills
- Demonstrate a clear ability to develop others
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.