What are the responsibilities and job description for the Entry-Level Operations Manager position at Chick-fil-A, West Palm Beach?
Are you an ambitious Team Member who is eager to hit the ground running and ready to grow?
While you’ll start with the fundamentals, this role is designed as a launching pad. We are looking for someone who wants to develop their skills, take on increasing responsibility over time, and step into a larger role within our team.
At Chick-fil-A West Palm Beach, we are searching for a high-energy, servant-hearted Manager to lead our high-volume operations. As the driver of speed, accuracy, and throughput, this role serves as a key assist to our Leadership Team.
Why T.H.R.I.V.E. With Us?
We promise to invest in our team through our T.H.R.I.V.E. framework:
- T – Time Off: Enjoy guaranteed work-life balance (Always closed on Sundays!) along with paid time off opportunities.
- H – Health: Access to comprehensive healthcare benefits options to support your well-being.
- R – Reviews: Regular performance reviews, intentional coaching, and constructive feedback to help you grow.
- I – Investment: Paid leadership development programs, scholarship opportunities, and paths toward Director roles or Operator pipeline programs.
- V – Volunteer: Opportunities to engage with and give back to our local community.
- E – Earnings: Competitive compensation packages, potential for performance-based bonus opportunities, and free meals on shift.
Behavioral Traits We Look For:
- Capacity: How well you lead through complexity, pressure, and growth
- Character: Who you are when no one is watching
- Drive: Actively pursues growth, takes initiative and owns their development
What You'll Do as a Manager
As a Manager, you are the operational engine behind our fastest-moving team. You will coach Team Members and Shift Leaders on operational imperatives and build systems to elevate customer experience.
Operations & Execution might look like:
- Speed & Accuracy: Manage speed-of-service to maintain drive-thru times while maximizing transactions per hour.
- Master Core Execution: Ensure all Team Members consistently execute our "Winning Hearts Everyday" Strategy
- Deliver 2nd Mile Service: Train and hold Team Members accountable to creating a Welcoming Environment that follow Operational Requirements.
- Eliminate Bottlenecks: Facilitate proactive problem-solving to resolve Front of House or Back of House bottlenecks and execute a quarterly 60-Day Plan.
*Specifics will vary based on if this role is Front of House or Back of House focused.