What are the responsibilities and job description for the Chick-fil-A General Manger position at Chick-fil-A The Woodlands?
Job Summary
-
Over see the day to day operations of the restaurant. Up front leading the team (70 team members) and coaching them to improve. Holding people accountable (by following policies & procedures) and motivating the team. The primary role is to ensure an overall highly satisfying dining experience for our valued guests and intuitively look for general ideas on how we can improve the experience.
General Day-To-Day
- As a General Manger, 30% of your time will be on the floor during peak sales times, ensuring service and quality standards are being executed efficiently. The remainder of 70% of time will be primarily focused towards working on the business: meeting with key leaders to grow & develop them, meeting with senior leadership (including the owner), and caring for you team and
Job Responsibilities and Tasks
- Manage a schedule of 70 team members
- Lead/Motivate a leadership team of 10 leaders
- Hold the team accountable (meetings, documentation, coaching, disciplinary action)
- Monitor and adjust best practices to meet customer service expectations
- Actively give positive reinforcement
- Complete tasks given by the Owner/Senior Leadership
- Build/execute plans for sales growth
- Manage restaurant finances (supplier payments)
- Build and manage a Profit & Loss statement
Ideal Candidate Experience Requirements
- 2 Years as a Manger in our organization of 3 years of GM experience in a restaurant outside of our organization.
- 1 year experience as a team member for any Chick-fil-A or 3 years of team member experience at restaurant with a similar service concept.
- Experience leading a team of 30 team members.