What are the responsibilities and job description for the Delivery Dispatcher position at Chick-fil-A | Rockville Research Row CFA?
The Chick-fil-A Delivery Dispatcher leads the daily operational process of our Chick-fil-A Research Row Delivery team. This position assigns deliveries for the delivery drivers to ensure a remarkable and personalized experience for each guest. This position works closely with leadership to ensure excellence in this area of business. At Chick-fil-A, a Delivery Dispatcher must be a friendly, enthusiastic individual with a passion for excellence and service who enjoys taking care of the guests needs. Chick-fil-A is a great opportunity for people of all backgrounds, and no experience is necessary.
Duties and Responsibilities:
On-boarding
- Conduct a delivery driver on-boarding and training for all new hires.
Operations
- Oversee the speed, customer service, and accuracy of the Delivery Team.
- Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
- Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.
- Oversee the maintenance of the fleet.
- Strategically route drivers and manage orders accurately and efficiently.
Customer Recovery
Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.
Benefits:
Competitive Pay- Closed Sundays
- Free Meals while working
- Flexible Hours
- Sundays off
Qualifications & Experience:
- Technically minded with the ability to fix technical issues.
- Willing and able to work in a physically demanding role (work on foot for several hours).
- Demonstrated past leadership experience.
- Ability to coach, motivate and lead other team members.
- Ability to multi-task in a fast-paced environment
Operation hours are from 10:30am 10:00pm, Monday - Saturday
Must be 18 years of age or older, have a driving background check completed, have a good driving record, have a reliable vehicle that is always kept clean inside and out, complete be able to work on the weekends, and be authorized to work in the U.S.
Job Type: Full-time
Pay: $16.00
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
REQUIREMENTS
Salary : $16