What are the responsibilities and job description for the Operations Director position at Chick-fil-A Lebanon?
Company Description
Chick-fil-A is the third largest quick-service restaurant company in the United States, renowned for its freshly-prepared food, signature hospitality, and unique franchise model. With over 3,000 restaurants across the United States, Canada, and Puerto Rico, more than 200,000 Team Members work for independent Owner-Operators. These Owner-Operators are deeply embedded in their communities, supporting local initiatives in areas such as hunger and education. Chick-fil-A is committed to fostering a supportive culture, offering personal and professional growth opportunities, and maintaining a flexible work environment.
Role Description
This is a full-time on-site role for a Director of Operations based in Lebanon, TN. The Director of Operations will oversee daily operations, manage teams, develop and maintain operational standards, and drive efficiency and profitability. Specific responsibilities include implementing strategic plans, adopting servant leadership, ensuring an excellent guest experience, and analyzing operational performance to optimize workflows and processes.
Qualifications
- Must be available to work 2pm-Close, 5 days per week
- Strong skills in Operations Management and Analytical Skills
- Proven experience in Team Management and Customer Service
- Ability to provide timely feedback to team members
- Excellent leadership and decision-making abilities
- Exceptional communication and interpersonal skills
- Bachelor's degree in Business Administration, Management, or a related field (not required, but is encouraged)
- Experience in the restaurant industry or a similar fast-paced environment is a plus
Compensation and Benefits
- Starting compensation up to $50,000/year
- Medical, dental, and vision insurance
- 2 weeks PTO
- Quarterly uniform allowance
- Daily meal allowance
- Flexible scheduling
- Sundays off
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
Benefits:
Employee Discounts, Free Lunch or Snacks, Job Training