Director of Operations

Chick-fil-A Maple Valley - Immediate Opening for a Dynamic Director of Operations ( General Manager) Are you ready to run a business, not just manage shifts? This Director of Operations role is a senior leadership position with full responsibility for restaurant performance. You will lead leaders, own results, and drive operational excellence across all areas of the business. This is a high-trust, high-accountability role with real authority and performance-based upside. Key Responsibilities Operational Leadership Oversee all daily operations across Front of House, Back of House, and Drive-Thru Ensure excellence in speed, accuracy, food quality, and guest experience Leadership Development Lead, coach, and develop a team of Directors, Managers, and Team Leaders Build a strong leadership pipeline and culture of ownership Performance Management Drive key business metrics including sales, transaction count, labor, and profitability Analyze performance data and implement improvements Food Safety & Quality Ensure safe, clean, and compliant operations at all times Maintain high standards for food quality and consistency Strategic Execution Execute business initiatives aligned with growth and operational goals Continuously improve systems, processes, and team performance What Makes This Role Different Real authority to lead and make decisions Full ownership of operational outcomes Performance-based bonus tied to results High-trust environment with growth opportunities Qualifications 3+ years of leadership experience, preferably multi-unit or senior leadership Strong business acumen with excellent decision-making skills Proven ability to lead and inspire leaders Exceptional organizational and analytical skills High ownership and accountability mindset Benefits & Perks A fun and enthusiastic work environment where you can make a positive impact Closed on Sundays to support work-life balance Competitive pay with bonus opportunities including safety bonuses Flexible schedules including day, night, weekend, and holiday shifts Paid Time Off (PTO) and paid training to support your growth Health, dental, vision, and life insurance coverage 401(k) plan with company matching for your future security Employee discounts, referral programs, and financial counseling Leadership mentorship and educational scholarships for continuous development Work Schedule & Environment Full-time position with flexible 8 or 10-hour shifts Includes weekend availability, holidays, overtime, and on-call duties On-site role at a locally owned and operated Chick-fil-A restaurant Bottom Line You will be responsible for elevating standards, delivering exceptional hospitality, serving safe and high-quality food, and developing people with excellence. If you perform, you will grow, lead, and be rewarded. $25.00 - $27.00 per hour Location: Chick-Fil-A Maple Valley, WA 27264 Maple Valley Black Diamond Rd SE, Maple Valley, WA 98038, USA Ready to lead a dynamic team and grow your career with Chick-fil-A Maple Valley? Apply today to join our enthusiastic and supportive family! Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Maple Valley is locally owned and operated by independent, franchised Operator who invests in the future of their Team Members and gives back to the local communities.

Salary : $25 - $27