L&D Project Management Lead

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

The Learning Enablement Team is responsible for aligning and serving Learning & Development projects through the deployment of shared services, including but not limited to Project Management. This team is also responsible for stewarding the strategy and implementation of the operating model for the learning function.

This role will be responsible for leading multiple, concurrent projects as part of the Field learning, Staff learning, and Learning Operations annual plan.

This role is responsible for enabling most strategic learning project teams through effective consultation on project management tactics, tools, and support levels to fuel health and performance across and within L&D. This role is expected to have understanding and experience with a broad spectrum of teaming/management strategies and approaches (Scrum, Kanban, Project Management, Lean, Innovation, etc.) to enable learning programs, products, and experiences.

Responsibilities

• Lead teams through the application and implementation teaming/work f low methodologies to enable effective and efficient management of L&D projects
• Plans and directs projects and provides consultation to teams with a high degree of independent latitude and decision-making ability
• Develops detailed project requirements
• Develops key success metrics and outcomes
• Creates project plans
• Organizes and tracks project plans, ensuring all parties are engaged at the right time
• Schedules regular checkpoints with appropriate parties as needed
• Tests and approved functionality as needed
• Provides recommendations and project status updates to leadership
• Uses resources wisely and has a high degree of latitude within all project aspects
• Escalate work through the appropriate channels, leaders, and teams to ensure alignment and prioritization.
• Teaches and develops others around project management techniques as needed.
• Communicate the need for and drive the adoption of standardized operational procedures; reports progress to practice leadership
• Recommend and support processes, systems and tools for L&D operating model efficiencies and effectiveness
• Identify and develop metrics for monitoring progress and outcomes of projects, products, and teams in agreement with project team leaders.
• Communicate project status, including roadblocks, milestones, successes with all project stakeholders
• Facilitate discussion, decision making, conflict resolution, and learning within project teams and impacted stakeholders as agreed upon with project leaders.
• Drives special projects as requested by Operations and leadership
• Discern the most relevant factors that drive effectiveness and value to the team or organization; remove barriers at the individual team level and across the leadership, empowering teams to deliver their commitments on time and within budget
• Challenge thinking and assumptions through effective consulting and influence, pushing for alternative solutions to problems leading to customer focused outcome.
• Build mutual support and strong relationships to continuously adapt and improve L&D products and services
• Facilitate the continuous learning and foster a growth mindset of teaming best practices for teams and leadership in partnership with Learning Enablement and the Organization.
• Establish, deliver, and measure working agreements with project leaders to promote alignment and outcomes.
• Lead the learning function in the application of emerging technology, automation solutions, and industry leading techniques to unlock efficiency and effectiveness in learning projects and with learning teams.
  
  

Required Qualifications (Knowledge, Skills, & Abilities)

• Understanding or experience with Agile, project management, LEAN, and other methodologies in overseeing projects.
• Strong project management and organizational skills
• Proven ability to influence decisions and drive change
• Experience supporting and working with cross functional teams
• Excellent personal and relational intelligence
• Excellent communication and mentoring skills
• Demonstration of versatile learning with a bias for continuous improvement
• Results-driven with the ability to navigate through ambiguity and balance multiple priorities
• Demonstration of leadership and strong collaboration at all levels
• Holds self to a high standard of excellence with the ability to make difficult trade-off decisions
• Demonstrate accountability for keeping team performance on track
• Provide support to Learning & Development leaders and individual teams using a servant leadership style and leading by example
• Advanced knowledge and experience building healthy teams through various teaming approaches
  
  

Required Years Of Experience

3

Travel Requirements

10%

Required Level Of Education

Bachelor's Degree

Relocation Assistance Provided

No