Leadership Development Program

Company Description

Chick-fil-A Charlotte’s Leadership Development Program is a structured, hands-on program for individuals seeking more than a job and who want to grow as leaders. Participants gain experience across three high-performing Chick-fil-A locations in the Charlotte area, rotating through operational leadership, team development, and business management responsibilities. Under the mentorship of Operator Rob Rogers and the local leadership teams, participants are exposed to all aspects of restaurant operations, including hospitality, financial stewardship, talent development, and systems management. The program is grounded in a philosophy of shared investment, where leadership provides coaching and opportunity while participants take ownership of their growth. Graduates are equipped to pursue leadership roles within Chick-fil-A, broader business environments, or other professional paths where they can make a meaningful impact.

Role Description

This is a full-time, on-site role based at Chick-fil-A locations in Charlotte, NC. Participants in the Leadership Development Program will support daily restaurant operations, including front-of-house hospitality, back-of-house food production, and overall service quality. They will lead and coach team members during shifts, help manage labor and food costs, and support scheduling and inventory processes. The role involves learning and applying Chick-fil-A operational systems, assisting with training and onboarding, and supporting talent development initiatives. Participants will also analyze key performance metrics, contribute to problem-solving, and collaborate with the leadership team to improve guest experience, team engagement, and business performance.

Qualifications

• Strong communication skills, including the ability to collaborate with diverse team members, provide clear direction, and build positive guest and team relationships.
• Analytical skills to interpret business metrics, identify trends, and support data-informed decisions that improve operations and guest experience.
• Sales awareness and customer-service orientation to support hospitality, upselling, and guest loyalty initiatives in a fast-paced environment.
• Interest in or exposure to programming or software development is helpful for leveraging digital tools and systems, though not required.
• Demonstrated leadership potential, with experience in team roles such as student organizations, community service, athletics, or prior work experience.
• Ability to work on-site in a fast-paced restaurant environment, including evenings and weekends as needed.
• High school diploma or equivalent required; some college or a degree in business, management, or a related field is preferred.
• Commitment to personal growth, integrity, and delivering a consistently positive experience to guests and team members.