Operating Partner

CLIENT SUMMARY

Located in Bowie, MD, Chick-fil-A Bowie Marketplace is owned and operated by Rob Herold, who has been with Chick-fil-A for over 20 years! Rob started as a team member in high school and worked his way up until he was elected to become an Operator in 2009. Since opening this location in 2016, Rob and his team have experienced significant growth year over year allowing them to continue to expand! Their mission is to create the most caring culture so that they win hearts and change lives. The team strives to pursue excellence in the way that they care for guests, the community, and each other. They do this by providing their guests with reliably great food through consistent caring service and giving back to their community. Above all else, they value integrity in all situations and strive to create a culture of care. Joining the team at Chick-fil-A Bowie Marketplace means joining a workplace full of opportunities, where people truly care about one another!

POSITION OBJECTIVE

Chick-fil-A Bowie Marketplace is seeking an Operating Partner to take ownership of and provide strategic leadership to the daily processes and procedures. This is the senior most position under the Owner/Operator and will be responsible for leading the Operations Director, Marketing Director, and Financial Director. The ultimate goal for this person is to work alongside the Owner/Operator and Leadership Team to play a key role in growing the business and developing the team of 70 . The Operating Partner will primarily focus on continuous business improvement through the development of people, processes, and effective communication. This leader will be intentionally developed and long-term could have the opportunity to pursue becoming an Owner/Operator themselves!

Culture Values - We have HEART

H - Hospitable - We say “It’s my pleasure"

E - Energetic - We always engage with enthusiasm

A - Adaptive - We are willing to adjust as needed

R - Refined - We strive to be better on purpose

T - Trusted - We dependably protect the brand

Leadership Values - Great leaders SERVE

S - See and Shape the Future - Business Planning

E - Engage and Develop Others - Team Member Coaching

R - Reinvent Continuously - Personal Development Plan

V - Value Results and Relationships - Team Engagement

E - Embody the Values - SERVE with HEART

POSITION KEY RESPONSIBILITIES

• Build and develop a team of leaders that can execute the vision of the business
• Lead and manage daily systems and processes
• Hold team accountable for operational excellence
• Positively impact the team and culture by modeling core values
• Intentionally invest in and develop team members and leaders
• Ongoing evaluation of business operations and streamlining systems/processes to improve efficiency and build sustainable sales and profit growth
• Be involved in both strategic and tactical level decision making
• Recruit, develop, and grow the Leadership Team
• Know, set, and evolve store goals with a focus on key metrics
• Evaluate logistical needs and plan ahead to ensure that the store runs with excellence during peak times
• Provide strategic communication across the organization
• Perform off-shift managerial tasks such as team training and development
• Meet regularly with Operator and Leadership Team to set goals, train, and achieve results

SKILLS & EXPERIENCE NEEDED

• Bachelor’s degree preferred
• 3 years of experience and results building and leading high-performance teams
• Strong ability to communicate and lead vision and strategy for the business
• Self-starter that demonstrates an eagerness to learn and assume senior responsibility
• High level of customer service experience and genuine enjoyment in serving others
• Excels with systematic and scalable operations
• Excels with communication and follow-through while serving as a team-player on the leadership team
• Servant leader with a strong sense of stewardship
• Integrating leader that owns his/her role in leading the team
• Highly organized and systems-oriented
• Joyful and attacks problems head-on with courage
• Ability to lead, coach, encourage and influence direct reports, team leaders, and team members
• Unwavering commitment to excellence and accountability

IND3

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical Setting:

• Fast casual restaurant

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location