Front of House Team Leader

Our mission here at Chick-fil-A Austintown is to serve with care! Our desire is to serve our guests and our whole team with care, honor, dignity, and respect. As our team grows, we are looking to restructure our training department leadership to best reflect the training needs of our team. The Front of House Training Team Leader will work with our team to grow them personally and professionally while also contributing their natural talents toward the ideation, activation, and implementation of new systems and processes for the restaurant. If you're a self starting professional who cares for the growth and accountability of yourself and the team, with a knack for service and care, this position may be right for you!

Chick-fil-A Austintown Vision Statement

"To be the #1 option in Austintown for every guest seeking craveable food, inviting hospitality, and inspiring employment."

-

Job Description

The Front of House Team Leader plays a vital role in creating a seamless and welcoming guest experience while supporting operational excellence. This position is responsible for leading and developing team members, ensuring accurate and efficient service, and upholding Chick-fil-A’s hospitality and brand standards. Team Leaders act as the direct link between the Hospitality Director and the FOH team, balancing guest service with operational execution. They work collaboratively with fellow leaders to maintain consistency across shifts, drive performance, and foster a culture of care, speed, accuracy, and second-mile service.

Key Responsibilities

Guest Experience

• Ensure guests are greeted warmly and served quickly and accurately.
• Model friendliness, attentiveness, and a caring attitude to create positive interactions.
• Respond to guest concerns with professionalism and problem-solving.

Operational Leadership

• Oversee front counter and drive-thru operations to maintain speed, accuracy, and quality.
• Assign and adjust team member positions during shifts for efficiency.
• Monitor cleanliness and organization of all guest-facing areas.

Team Development

• Lead by example, working alongside team members during shifts.
• Provide guidance, encouragement, and on-the-spot coaching.
• Support training efforts to help team members grow in skill and confidence.

Communication & Collaboration

• Share important updates and feedback between leadership and team members.
• Work with other leaders on projects, seasonal adjustments, and improvements.
• Contribute to team meetings with ideas and solutions.

Accountability & Standards

• Uphold company policies, procedures, and service standards.
• Ensure health, safety, and cleanliness standards are met.
• Hold team members accountable in a fair and supportive way.

REQUIREMENTS

• Chick-fil-A Experience (Preferred)
• 1 Years of Leadership Experience (Required)
• 2 Years of Shift Leading Experience (Preferred)
• Saturday Availability (Required)

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.