Senior Director Social Services

OBJECTIVE AND POSITION SUMMARY

The Senior Director is responsible for leadership and administration of CPLC’s Social Services (SS) Programs in New Mexico. Existing programs include a broad spectrum of social service programs and education with a delivery services area across the state and potentially assist across the CPLC footprint, as directed. This position is accountable for the continued success and growth of existing programs as well as expanding service lines to provide comprehensive social services. The Senior Director will ultimately be accountable for the quality of services as well as ensuring compliance with all legal, licensure and contractual regulations, timely reporting, and appropriate use of funds.  The Senior Director will report regularly on accomplishments, outcomes, impacts, program issues and challenges. Working with a team of Peers, Program Directors/Associate Directors, Program Leads/Managers and all Corporate Services teams, the Senior Director will continuously expand services through community and corporate partnerships; procurement of funding, and development and implementation & design of new programs that fall under the umbrella of social services and education.  Additionally, Senior Director will assist the Senior Vice President (SVP) with planning, organizing, and implementing public and private fund-raising initiatives.

SUPERVISORY RESPONSIBILITIES:

• This Senior Director position directly supervises a team of Program Directors, Associate Directors, Leaders and Education leadership (if applicable)
• Additionally, this position indirectly oversees all New Mexico Social Services staff including approval of staff hires, evaluation, disciplinary actions and employee discharges

SPECIALIZATIONS

• The Senior Director must have demonstrated skills and abilities in a leadership & management capacity relevant to social service programs and/or charter school education, specifically in creating and sustaining infrastructure within a nonprofit organization
• Be proficient in budget management and analysis and have a demonstrated history of diverse contract compliance 
• Demonstrate awareness and sensitivity to cultural issues and community practices of low income and at-risk families, including dual language speakers

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

• Provides effective and inspiring programmatic leadership and supervision by being actively involved in all programs and services
• Ensures that all program activities operate consistently and ethically within the mission and values of CPLC
• Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement. Supports the development and implementation of data-driven decision-making and leads efforts to improve efficiency and effectiveness
• Assures the timely collection and submission of programmatic reports for all regulatory agencies, grantors and other related organizations
• Actively participates and provides oversight of grant writing, program design and final approval of grant submissions
• Promotes regular and ongoing opportunities for all staff to give feedback on program operations
• Provides constructive feedback and leadership development opportunities for reporting staff
• Researches and ensures all practices are current and align with all regulatory requirements and meet all industry standards
• Partners with the Corporate Services teams to represent CPLC at external constituency groups, including community, governmental, and private organizations
• Engages with community partners/funders and key stakeholders to better serve and support the needs of the community through collaboration and sustainability
• Utilizes media platforms to elevate, highlight and promote ALL CPLC SS programs via media interviews, LinkedIn, Facebook and/or Instagram
• Provides leadership and oversight of complex situations while navigating internal CPLC systems
• Ensures the continued financial viability of program/service units through sound fiscal management of the annual operational budget. Works closely with Finance, and other leadership, in the review and delivery of the annual operational budget and reports accurately on progress made and challenges encountered
• Develops strategic goals for all direct reports. Assists Program Directors and charter school leadership in development of strategic goals for their teams. Provides input for overall strategic planning to the SVP and EVP of IHSSE
• Performs other job-related duties as assigned

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education /Background:

• Must have a Master’s degree in social sciences, business or related degree with (5) five years’ experience in non-profit leadership including business applications;
  • or minimally, a Bachelor’s degree in social sciences, business, or related field with 8-10 years leadership experience at the director level including business applications
• Experience in development and implementation of multiple programs is highly preferred
• Equivalent combinations of education and experience may be considered to meet the qualifications of this position
• Bilingual Spanish/English preferred but not required
• Candidate must have or be eligible to obtain a New Mexico fingerprint clearance card and must have and maintain a valid drivers’ license and auto insurance within the state of their residence
• Proficiency in computer fundamentals and business software is required, Office 365 preferred 
• Must have proven leadership experience across multiple lines of services in multiple locations and be a strong relationship builder and communicator with experience leading diverse work teams
• Must have demonstrated ability with developing an organization-wide strategy for program excellence, engaging community partners, and have tangible examples of reporting and program measurement and evaluation
• Must have experience in grant management, program design/development, securing resources/funds, building relationship and rapport with funders and in projecting and analyzing multi-million-dollar budgets
• Must be committed to diversity and have strong leadership and management skills as well as excellent oral and written communication skills
• Must be knowledgeable in NM market area external social service providers