What are the responsibilities and job description for the On-Call Shelter Support Staff position at Chicanos Por La Causa?
Every shift is different. Every guest matters. Make an impact where it counts.
ABOUT GATEWAY WEST SHELTER
Gateway West is Albuquerque's largest emergency shelter, serving an average of 600 guests each night. Open year-round, the shelter provides a safe place to stay, meals, transportation, and access to trauma-informed services that help individuals experiencing homelessness move toward stable housing.
HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?
As an On-Call Shelter Support Specialist, you'll provide flexible frontline support wherever it's needed most. Depending on operational needs, you'll assist with dorm monitoring, guest intake, transportation, and general shelter operations while ensuring guest safety and delivering compassionate, trauma-informed care.
This role also serves as a pathway to permanent opportunities, with high-performing team members considered for future full-time or regularly scheduled shelter positions.
WHO YOU ARE
You're adaptable, dependable, and calm under pressure. You enjoy helping others, communicate professionally, and thrive in a fast-paced environment where no two shifts are the same.
MINIMUM QUALIFICATIONS AND COMPETENCIES
- High School Diploma or GED required
- Minimum 1 year of experience in a shelter, residential, or human services setting preferred
- Experience working with individuals experiencing homelessness strongly preferred
- Ability to work flexible, on-call shifts including nights, weekends, and holidays
- Strong interpersonal, communication, and de-escalation skills
- Understanding of trauma-informed care and cultural humility
- Basic computer proficiency; HMIS experience preferred
- Valid driver’s license in good standing (required if assigned transportation duties)
- Ability to remain calm and effective in high-stress situations
Requirements:
- Experience and commitment to working with multiethnic, multicultural, low-income populations.
- Excellent attention to detail, analytical, and problem-solving skills.
- Demonstrated interpersonal and verbal and written communication skills.
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams).
- Proven supervisory and effective leadership skills.
- Excellent documentation and clinical skills.
- Proven ability to follow-up and meet deadlines.
- Excellent initiative, flexibility, and stress-management in handling the demands of leadership.
- Ability to multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues, that a leader faces during the workday.
What does CPLC offer YOU as a valued employee?
We offer competitive benefits for eligible full-time employees, including:
- Paid Holidays, PTO & Sick Leave
- Medical, Dental & Vision
- 401(k) Retirement Plan
- Tuition Reimbursement
- Employee Assistance Program
- Wellness Programs
- Life & Disability Insurance
- Employee Discounts and more
Bring your flexibility, compassion, and commitment to serving others. Apply TODAY and join the CPLC family!
Chicanos Por La Causa, Inc. is an Equal Opportunity Employer
CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster
California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.