What are the responsibilities and job description for the Coordinator of Premium Seating Services – Chicago White Sox position at Chicago White Sox?
Coordinator of Premium Seating Services – Chicago White Sox
Overview:
Reporting directly to the Manager of Premium Service, the Coordinator of Premium Seating Services provides general administrative support for the Premium Seating Department. The White Sox are looking for someone who is extremely organized, customer service oriented, and outgoing to join our team. Primary functions focus on supporting Premium Seating Service to ensure all departmental functions across the division run efficiently in our fast- paced environment.
The position will specifically assist the Manager of Premium Service in the proactive planning of internal Premium Service operations to ensure seamless execution across the Premium Ticketing Department. The coordinator will also assist the Manager of Premium Service with overseeing the guest experience in the suites and premium club areas with necessary administrative functions such as coordinating programs, projects, events, and initiatives. Day-to-day responsibilities include assistance with administrative tasks for reporting, premium ticket holder communication, and overall service operations.
Essential Duties & Responsibilities:
· Provide administrative support as directed by the Manger of Premium Seating Service such as filing, fulfillment of orders and organizational duties
· Assist the department with invoice and expense budget processing and tracking
· Coordinate with Manager of Premium Service to manage premium ticket holders needs such as financial billing and payment processing, account manager support, ticket exchange program and other ticketing needs
· Assist in organizing, planning, and execution of departmental and premium ticketing events
· Contribute to developing, planning, and implementation of outbound premium service programs and campaigns
· Aid the Manger of Premium of Service in regular reporting and evaluation of service pipelines and customer engagement to help meet and exceed retention goals and exceptional customer service requirements
· Assist in planning and fulfilling contractual elements and gifting for Premium Ticket Holders
· Oversee internal projects to ensure they are completed efficiently
· Game Duties as assigned
REQUIREMENTS:
· College Degree in Communications, Marketing or related field
· Strong organizational skills, attention to detail and the ability to manage multiple projects in a fast-paced environment
· 2-3 years administrative support experience in a sales or service related capacity; some direct sales experience a plus
· Highly motivated and enthusiastic with strong interpersonal skills
· Strong quantitative and problem-solving skills
· Excellent organization abilities to handle multiple tasks, establish priorities, and consistently meet deadlines
· Strong communication skills, both verbal and written
· Must be proficient in the use of Microsoft Office
· Previous experience with CRM platform a plus
· Must be available to work nights, weekends, and holidays (based on team’s home schedule)
COVID VACCINATION REQUIRED-INCLUDING BOOSTER
Chicago White Sox is an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.
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