Conceirge Bilingual

Position Summary

This role is BILINGUAL. The Concierge / Customer Service Representative is the first point of contact for residents, families, and visitors at our skilled nursing facility. You’ll create a welcoming atmosphere, facilitate clear communication, and deliver exceptional service to enhance everyone’s experience.

Key Responsibilities

Front Desk Management

• Greet residents, families, and visitors warmly and professionally
• Answer and direct incoming calls, addressing general inquiries
• Manage visitor check-ins and maintain accurate logs
• Keep the front desk organized, clean, and stocked with necessary materials
  
  
  

Resident & Family Support

• Address resident or family concerns, referring them to the appropriate team member when needed
• Provide information on facility services, events, and policies
• Coordinate transportation requests and appointment scheduling
  
  
  

Customer Service Excellence

• Respond to feedback with empathy and efficiency, escalating issues to management as appropriate
• Foster a culture of hospitality and satisfaction for all facility interactions
• Identify opportunities to improve service delivery
  
  
  

Follow-Up & Care Coordination

• Check in with new admissions to ensure a smooth transition and address immediate needs
• Monitor “Tender Loving Care” (TLC) patients, providing extra attention and support
• Collaborate with clinical and administrative teams to fulfill resident requests
  
  
  

Administrative Support

• Maintain a daily activity log and document visitor interactions or concerns
• Assist staff with clerical tasks such as filing, photocopying, and distributing correspondence
• Manage deliveries and distribute mail/packages
  
  
  

Event Coordination

• Help organize and promote facility events, greeting participants and ensuring smooth execution
• Provide logistical support for tours and orientation sessions for new residents and families
  
  
  

Qualifications

Education & Experience

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• At least 1 year of customer service, hospitality, or concierge experience—healthcare or senior living preferred
  
  
  

Skills & Abilities

• Excellent interpersonal and written/verbal communication skills
• Tactful, diplomatic, and discreet when handling sensitive situations
• Proficient with Microsoft Office (Word, Excel, Outlook) and other relevant software
• Strong organizational and multitasking abilities in a fast-paced environment
• Warm, professional demeanor with a commitment to outstanding service
  
  
  

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Occasionally lift and carry up to 25 pounds
  
  
  

Work Environment

This role operates in a professional healthcare setting, balancing desk work with active engagement throughout the facility.

Why Join Us?

We’re dedicated to creating a supportive, enriching environment for both residents and staff. As our Concierge / Customer Service Representative, you’ll play a vital role in building community, ensuring everyone feels valued and cared for.