What are the responsibilities and job description for the Account Executive, Ticket Sales position at Chicago Blackhawks?
What It’s Like Working Here:
At the Chicago Steel, our commitment to development isn’t just on the ice. While our shared goal is to advance the next generation of hockey players, we are fiercely dedicated to ensuring all of our employees are equipped with the tools to not only be successful, but thrive in their career. With a fun, collaborative culture and plenty of room for impact, the Chicago Steel is the perfect place for any sports business professional eager to find a people-driven home and great opportunity for growth and advancement.
This position is 100% in-person and is based at Fox Valley Ice Arena in Geneva, IL for the remainder of the 2025-2026 season. The Steel will relocate to downtown Chicago following the 2025-2026 season with the club’s offices relocating to the United Center at that time.
The Ideal Candidate:
The full-time position of Account Executive is responsible for the marketing, sale and service of season ticket packages, group tickets, suites and party areas. Revenue will be generated via phone (outbound and inbound calls), text messages, e-mail and face-to-face meetings. The successful candidate will be an outgoing self-starter with excellent communication skills, be willing to learn and excel in a fast-paced environment, have outstanding attention to detail, and a person that takes great pride in his or her work, regardless of the task, to help achieve individual and team goals.
The Top Shelf:
Take the next step in your career with “The Dopest Non-NHL Franchise in Hockey” (Elite Prospects)!
How You’ll Contribute:
• Increase the number of season ticket holders, group customers and party area/suite guests at the team’s home in Geneva, IL (2025-2026 season) and future home (2026-2027 season and beyond)
• Build and cultivate relationships through outbound phone calls, in-person meetings, grassroots marketing endeavors and other strategies to increase customer satisfaction and retention
• Maintenance and management of all customers and prospects within ticket sales database
• Proactively facilitate the sale and activation of numerous season ticket and group accounts
• Develop and implement benefits for season, group and suite ticket holders
• Meet or exceed weekly, monthly and yearly sales goals
• Along with all staff members, create ideas for unique game night promotions
• Perform game night responsibilities as assigned including entertaining clients and fulfilling group events while assisting in management and execution of game night promotions, box office sales, merchandise sales, and additional items as needed
• Represent team at numerous community events throughout the year and actively assist in grassroots marketing efforts to build fanbase
• Provide outstanding customer service to Chicago Steel fans
Player Stats and Qualifications:
• Bachelor’s Degree (recommended) in business, sports management, marketing or related field
• 1-2 years of prior sales experience is preferred
• Passion for the game of hockey and a desire to help the sport throughout greater Chicagoland
• Excellent oral communication and writing skills
• Strong sense of professionalism and friendly in-person and on-phone demeanor
• The desire to embrace a team-first mentality
• Excellent customer service skills and professional appearance
• Ability to work traditional and non-traditional hours. This will include some nights, weekends and holidays. This includes all home games plus special events and community appearances
• Demonstrated proficiency in Microsoft Office Suite including PowerPoint, Word and Excel
• Ability to work in fast-paced environment while juggling many tasks at once. Excellent time management is required. Ability to perform physical tasks associated with position including lifting and moving boxes.
Perks and Benefits:
Competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), comprehensive PTO package, social events, volunteer opportunities, focused learning and development, and access to United Center events.
About the Team:
The Chicago Steel, members of the United States Hockey League (USHL), are celebrating their 26th season and are one of the most decorated junior hockey teams in the world in recent years.
Since 2015, the Steel have won two Clark Cup Championships (2017 and 2021), two Anderson Cup Championships (regular season titles), and three conference championships. Since the inaugural 2000-2001 season, nearly 400 Chicago?Steel?players have played Division I hockey, and 63?Steel?alumni have been selected in?the?NHL draft, including seven first-round selections. Off the ice, the Steel boasts a vibrant, aspirational staff dedicated to continued attendance growth built on providing an outstanding fan experience.
In the summer of 2026, the Steel will move from Geneva, IL to the west side of Chicago and will begin play at the brand-new Championship Rink at Fifth Third Arena.
The Chicago Steel is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.