What are the responsibilities and job description for the Supervisory Contact Representative position at Cheyenne River Service Unit?
Join our mission at the Cheyenne River Health Center, a premier HHS/IHS facility delivering safe, confidential, and high-quality healthcare.
A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS:
Specialized Experience
Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service that equipped me with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-07 level in the Federal service as described in the vacancy announcement. Examples include: management ability to delegate authority, evaluate and oversee people and programs, recognize and adapt to changing priorities and knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.
Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
You must meet all qualification requirements within 30 days of the closing date of the announcement.
A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Qualifications:
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS:
Specialized Experience
Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service that equipped me with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-07 level in the Federal service as described in the vacancy announcement. Examples include: management ability to delegate authority, evaluate and oversee people and programs, recognize and adapt to changing priorities and knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.
Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
You must meet all qualification requirements within 30 days of the closing date of the announcement.
Responsibilities:
- Supervises Patient Benefits Coordinators and Patient Registration Clerks.
- Assigns work and evaluates performance.
- Monitors the quality of customer service and information being provided.
- Investigate and make final determinations on direct care eligibility and other patient issues.
- Verify third party eligibilty.
Salary : $61,722