Epic Analyst (Cupid/Radiant)

Day in the life of an EPIC Analyst:

The Epic Analyst is responsible for the designing, building, testing, installation and support of software applications required for the utilization of the Epic electronic health record (EHR) system.  As a member of an application team, this individual contributes to the scope and design of system maintenance, enhancements, and upgrade.

Why work at Cheyenne Regional? 

• 403(b) with 4% employer match 

• ANCC Magnet Hospital 

• 21 PTO days per year (increases with tenure) 

• Education Assistance Program 

• Employee Sponsored Wellness Program 

• Employee Assistance program

• Loan Forgiveness Eligible  

Here is what you will be doing:

• Acts as the primary support contact for the application's end-users

• Identifies issues that arise in their application area as well as issues that impact other application teams, and works to resolve them

• Guides workflow design, building and testing the system, and analyzes other technical issues associated with Epic software

• Identifies and implements requested changes to the system

• Maintains regular communication with Epic representatives, including participating in team meetings

• Works with Epic representatives and end users to ensure the system meets the organization's or department’s needs

• Develops an understanding of operational needs to set the direction for the organization's or department’s workflows which may include attending site visits and other integrated sessions

• Participates in training and working with end users

• Troubleshoots problems and questions

• Provides clear, accurate, and timely communication to leadership regarding risks to the status of build, installation, enhancements, or timeline.

• Holds regular communications with team members and end user to discuss the status of deliverables, shared issues, and upcoming milestones/enhancements

• May travel for training or work with remote clients and be available outside of normal business hours for rotation on call duties

Desired Skills:

• Proficient skills in all aspects of design, development, testing and best practices of Epic applications implementations and maintenance

• Proficient ability to troubleshooting and problem solving

• Ability to acquire knowledge through research or self-training where needed for effective implementation

• Ability to work both independently and in teams

• Ability to triage, address, or find resources to provide resolution to technical support questions of customers

• Knowledge of workflows and ability to integrate into system composition

• Proficient ability to develop a test plan and execute test scenarios for system readiness

• Strong verbal and written communication skills

• Strong Analytical and problem-solving skills

• Proficient with Microsoft Office Suite, email, intranet, internet, and other IT systems

• Ability to maintain Continue Epic Education requirements for certification

Here is what you will need:

• Bachelor's degree

o OR, Associate’s and two (2) or more years of job-related experience

o OR, High School diploma (or equivalent certificate from an accredited program) and four (4) or more years of job-related experience

• Two (2) or more years of healthcare and/or information systems experience (may be concurrent)

• One (1) or more years of experience project based teamwork (may be concurrent)

• 90 Days: Epic certification and/or able to achieve Epic certification within 90 days of last Epic certification class

Nice to have:

• Bachelor’s Degree in relevant area

• Three years of experience in electronic health record (HER) development and support

• Two years of project-based experience

About Cheyenne Regional:

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health. 

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!