Senior Human Resources Specialist

Job Description

Our Opportunity

Chewy is seeking a Senior HR Specialist to join our team in Plantation, FL. In this role, you will play a key part in supporting the full employee lifecycle and serving as a trusted resource for our Team Members. We are looking for an HR professional with strong subject matter expertise and a thoughtful, solutions-oriented approach to improving the employee experience in a dynamic and fast-paced environment.

What You’ll Do

• Act as a main point of contact for Team Member inquiries—resolving questions via inbound/outbound calls, ServiceNow tickets, and other channels by applying HR knowledge and research
• Provide Tier 1 support across core HR service areas, including benefits, payroll, leaves of absence, and accommodations
• Ensure confidentiality and compliance with all applicable federal, state, and local laws, as well as internal policies and procedures
• Identify key moments in the employee lifecycle and partner with leaders to deliver positive and memorable experiences
• Offer feedback and recommendations to improve HR services, programs, and procedures
• Develop and maintain Standard Operating Procedures (SOPs), job aids, and other reference materials to support HR operations
• Maintain accurate and organized records, files, and documentation
• Support HR projects and take on additional responsibilities as assigned
  
  

What You’ll Need

• Bachelor’s degree in Human Resources or a related field (preferred)
• SHRM-CP or PHR certification (preferred)
• 1–3 years of HR experience (HR Generalist experience in a service delivery or operations environment highly preferred)
• Experience with HRIS systems such as Workday, ServiceNow, Kronos, or Greenhouse (preferred)
• Proficiency in Microsoft Office, particularly Word, PowerPoint, and Excel
• Strong analytical and problem-solving skills, with attention to detail
• Excellent communication skills, including verbal, written, and active listening
• Highly organized, with the ability to manage time, prioritize tasks, and adapt in a fast-paced environment
• Self-starter with the ability to work independently and collaboratively in a team setting
• Customer service attitude, with a focus on continuous improvement
• Flexibility to adjust your work schedule based on business needs
• Proven ability to handle confidential and sensitive information with discretion
  
  

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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