What are the responsibilities and job description for the Regional Fulfillment Center Maintenance Manager position at Chewy?
Job Description
Our Opportunity
Chewy is seeking a strategic, people-first Regional Maintenance Manager (RMM) to lead maintenance and reliability performance across a region of fulfillment centers (East or West). This leader will translate network strategy into regional execution through disciplined operating cadence, performance management, talent development, and cross-site standardization. The RMM is a high-impact people leader responsible for developing Maintenance Managers and strengthening bench/succession across the region while driving safety, reliability, and cost results.
Reporting & Scope
Regional Leadership & Execution
This role strengthens regional execution, cadence, standard work, and escalation pathways—while creating a clear leadership growth track for strong operators who want broader impact without leaving the execution lane.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Our Opportunity
Chewy is seeking a strategic, people-first Regional Maintenance Manager (RMM) to lead maintenance and reliability performance across a region of fulfillment centers (East or West). This leader will translate network strategy into regional execution through disciplined operating cadence, performance management, talent development, and cross-site standardization. The RMM is a high-impact people leader responsible for developing Maintenance Managers and strengthening bench/succession across the region while driving safety, reliability, and cost results.
Reporting & Scope
- Reports to: Associate Director, Maintenance & Reliability
- Scope: Owns maintenance execution performance across an assigned East region of fulfillment centers
- Requires proficiency in both MHE/automation systems and base building fundamentals
Regional Leadership & Execution
- Own regional performance across safety, reliability/uptime, cost, and people outcomes, ensuring consistent execution of maintenance standards across sites.
- Drive execution across the region, ensuring delivery of network priorities and sustained results.
- Establish and run a strong regional operating cadence to review KPIs, remove barriers, and accelerate best-practice adoption across sites.
- Lead through Maintenance Managers and site leadership: coach, develop, and hold leaders accountable to expectations, standard work, and outcomes.
- Build bench strength: talent reviews, succession planning, promotion readiness, and targeted development plans for site leaders.
- Reinforce a culture of ownership, high standards, and psychological safety—where performance and accountability are clear and consistent.
- Drive consistency in maintenance execution: planning/scheduling discipline, PM compliance, work quality, defect elimination, and escalation pathways.
- Identify systemic gaps and partner with cross-functional stakeholders to implement durable corrective actions.
- Partner with Operations, Safety, Finance, Engineering and external vendors to align priorities, unblock execution, and ensure operational readiness.
- 8 years of progressive experience in maintenance, reliability, facilities, or industrial operations; multi-site leadership strongly preferred.
- Demonstrated ability to lead leaders (manager-of-managers), build talent pipelines, and drive accountability.
- Strong working knowledge of:
- MHE/automation, conveyance/sortation systems, and reliability practices
- Base building systems and facility asset fundamentals
- Proven results delivering improvements in safety, uptime, cost, and team performance.
- Financial acumen: operating cost management, basic CAPEX/OPEX understanding, and performance tradeoffs.
- Willingness to travel regularly within the assigned region (anticipated 30–50%, based on network needs).
This role strengthens regional execution, cadence, standard work, and escalation pathways—while creating a clear leadership growth track for strong operators who want broader impact without leaving the execution lane.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.