What are the responsibilities and job description for the Donation Specialist position at Chewy Fulfillment?
Our Opportunity:
Chewy is seeking a highly motivated, goal-oriented, dedicated Donation Specialist to join our exciting and fast-paced team in Lewisberry, PA. Our team is growing and if you're equally passionate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! This person will be someone who likes is passionate about helping the business, analyzing data, and partnering with local animal shelters. As a Chewtopian you will get to work side by side with smart, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed!
What you’ll do:
Chewy is seeking a highly motivated, goal-oriented, dedicated Donation Specialist to join our exciting and fast-paced team in Lewisberry, PA. Our team is growing and if you're equally passionate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! This person will be someone who likes is passionate about helping the business, analyzing data, and partnering with local animal shelters. As a Chewtopian you will get to work side by side with smart, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed!
What you’ll do:
- Own the donation process between the warehouse and the local shelters and non-profit organizations
- Partner with the local shelters and non-profit organizations to coordinate pickups on a regular basis
- Partner with the local shelters and non-profit organizations to ensure that the donations are used in an ethical manner
- Analyze items that are damaged and donated on regular basis to root cause the defect and reduce the damages over time
- Document the donation process in a way that can be logged for tax purposes
- Work with Chewy PR to ensure that the donations process is compliant and advertised in line with Chewy goals and expectations
- Responsible for achieving all operational goals
- Ability to develop and share best practices and documented processes across the shifts and network
- Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
What you'll need:
- At least 2-5 years of experience in an analysis or process improvement role
- 1 years of leadership experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
- Strong quantitative and analytical skills required
- Excitement for working in a start-up environment with high level of ambiguity and change
- Metrics driven mindset
- Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
- Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
- Proven ability to quickly adapt and drive the right results using data
- Highest levels of integrity and ethics
- Strong working knowledge of Microsoft Word, Excel and Powerpoint
- Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.
- Able to handle a fast-paced, changing environment workplace
- Ability to stand/walk up to 12 hours per day