What are the responsibilities and job description for the IT Site Support Tech II position at Chewy Fulfillment Centers?
Our Opportunity:
We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Lewisberry, PA Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ensuring magnificent operations within a fast-paced environment.
What You Will Do:
- Technical Support: Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations.
- Customer Engagement: Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience.
- Help Desk Management: Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities.
- Collaboration: Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly.
What You Will Need:
- PC Support Experience: Demonstrable experience supporting PCs in a Windows Active Directory environment.
- Networking Knowledge: Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols.
- Technical Skills: Confirmed abilities in PC repair, fix, deployment, and liquidation.
- 24/7 Support Participation: Willingness to participate in a 24/7 support and on-call rotation.
- Problem-Solving Ability: Strong solve skills in a multi-user, fast paced environment.
- IT Experience: Background in Microsoft Administration, Mobile Device Management, and RF Technologies.
- Communication Skills: Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors.
- Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays.
- Great Teammate: A collaborative spirit and the desire to give to a team-oriented environment.
- Autonomy: Ability to work optimally with limited supervision.
- Continuous Improvement: A dedication to self-improvement and professional development.
- Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation.
- Travel Availability: Willingness to travel up to 10% of the time.
- Night Shift: Availability to work the night shift as needed.
Bonus Qualifications:
Candidates with the following additional qualifications will be preferred:
- Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment.
- Certifications: A Certification and Network Certification.
- SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment.
- RF Unit Knowledge: Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent.
- Project Management: Ability to lead high-priority projects optimally.
- Data Cabling Skills: Experience with data cabling and computer facilities maintenance.
- Vendor Management: Experience leading vendor contracts, handling relationships, and supervising service outages.