National Accounts Manager

Company Overview:

ChocXO Chocolatier LLC is a fast-growing, premium North American chocolate manufacturer redefining how modern food manufacturing is built and scaled. Privately owned, well-capitalized, and founder-led, we operate at the intersection of branded CPG, contract manufacturing, innovation, and sustainability — with the freedom to invest long-term and do things the right way.

In the past year alone, we have:

• Scaled from one manufacturing site to three
• Expanded our brand portfolio, including the mission-driven Endangered Species Chocolate
• Invested heavily in new capacity, automation, and enterprise-grade systems
• Begun construction on a next-generation manufacturing campus in Rockwall, Texas

Our manufacturing footprint includes:

• Delta, British Columbia – 60,000 sq. ft. fully automated, SQF Level 3 flagship
• Indianapolis, Indiana – 35,000 sq. ft. facility, home of Endangered Species Chocolate
• Rockwall, Texas – 225,000 sq. ft. state-of-the-art manufacturing and distribution complex opening in 2026

We are now entering the most important phase of our growth: institutionalizing excellence. This is the shift from growth powered by heroics to growth powered by systems, discipline, and repeatability.

Reports to: VP Sales

The Role:

National Accounts Manager

Chocxo/Endangered Species Chocolate is hiring a National Accounts Manager based in Rockwall, Texas. You will be the commercial owner of your customers end to end: annual planning, joint business planning, promotional strategy, new item launches, and day-to-day execution with brokers and distributors for Chocxo and Endangered Species Chocolate.

Key Responsibilities

· Own the full P&L for an assigned portfolio of national and regional accounts — volume, revenue, trade spend, and contribution margin.

· Build and execute annual joint business plans with each key customer, including promotional calendars, distribution targets, and merchandising commitments.

· Own trade fund planning and post-event ROI analysis; ensure deductions are validated, resolved, and reconciled with Finance.

· Deliver accurate monthly and quarterly volume forecasts, partnering with Demand Planning and Operations to align supply with customer commitments.

· Negotiate pricing, promotional terms, and annual agreements within approved margin guardrails.

· Translate category and consumer data (syndicated, retailer POS, panel) into selling stories that grow the category, not just our share.

· Partner with Marketing, R&D, and Operations on customer-specific programs, seasonal items, and private label or co-man opportunities.

What Success Looks Like

· Assigned accounts hit or exceed annual volume, revenue, and contribution margin targets.

· Trade spend stays within plan and delivers measurable, positive event ROI.

· Distribution grows year over year — new items placed; existing items defended at line review.

· Forecast accuracy is consistently within agreed tolerance, so Operations can plan production with confidence.

· Deductions and pricing disputes are resolved promptly and do not age.

Required Experience & Profile

Experience

· 7 years of CPG sales experience, with at least 3 years managing national or key retail accounts directly.

· Demonstrated success selling into grocery, mass, club, natural, or e-commerce channels; food or confection experience strongly preferred.

· Proven track record owning a P&L and managing trade funds to plan.

· Experience leading line reviews, joint business planning, and annual negotiations with major retailers.

· Experience managing brokers and distributors.

· Strong Excel and presentation skills; comfort building models and customer decks from scratch.

· Bachelor's degree or equivalent experience.

Leadership Attributes

· Owns the number — treats the account P&L as a business, not a quota.

· Translates category and consumer data into a persuasive, customer-specific selling story.

· Builds durable customer relationships rather than chasing one-off volume.

· Collaborative across Marketing, Finance, and Operations — sells what the plant can deliver.

· Disciplined and organized — accurate forecasts, clean trade math, no surprises.

Location

· Role is based at our Rockwall, Texas facility

· Regular presence in the office is expected.

Why This Role Matters

ChocXO Chocolatier LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local laws. All employment decisions at ChocXO are based on business needs, job requirements, and individual qualifications.

ChocXO Chocolatier LLC is committed to providing reasonable accommodation to qualified individuals with disabilities throughout the recruitment process. Applicants who require accommodation during the application or hiring process will be considered on a case-by-case basis in accordance with applicable laws.

Pay: $145,000.00 - $160,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Location:

• Rockwall, TX 75032 (Required)

Ability to Commute:

• Rockwall, TX 75032 (Required)

Work Location: In person

Salary : $145,000 - $160,000