What are the responsibilities and job description for the Guest Services Representative position at Chestnut Mountain Resort?
SUMMARY
To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests, which contributes to an overall positive experience.
The Guest Servies Representative is the first person the customer meets and needs to know a great deal of knowledge about the resort.
PRIMARY RESPONSIBILITIES
Registers and assigns rooms to
Issue room keys and give instructions to guests as appropriate.
Stamps mail in the out
Transmits and receives messages using equipment such as telephone, fax and switchboard.
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keeps records of room availability and guests'
Computes bills, collects payment and makes changes for
Make, confirm, modify and cancel reservations for
May post charges such as room, food, or telephone by hand or
May make restaurant, transportation or entertainment reservations for
May deposit guests' valuables in hotel safe or safe deposit
KNOWLEDGE AND SKILL REQUIREMENTS
Must have good customer relations skills. A friendly and professional tone and actions are vital. Must be able to speak clearly and listen carefully. Requires a high school diploma or equivalent.
WORKING CONDITIONS
Lifting 20Ibs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs. requires walking or standing to a significant degree. Talking. Hearing.
POTENTIAL
Transitioning to a higher paying administrative job or other jobs in the organization.
Health, Dental, Vision benefits available after qualifications are met.