What are the responsibilities and job description for the Assistant Registrar - Part-time, Temporary position at Chestnut Hill College?
Assistant Registrar
Department: Office of the Registrar
Reports to: Registrar
Purpose:
The Assistant Registrar serves as the primary point of contact for students, faculty, staff, alumni, and parents seeking information or services from the Office of the Registrar. The position is responsible for delivering high-quality customer service while maintaining the confidentiality and integrity of student academic records in accordance with FERPA and College policies. This is a temporary, part-time position (30 hours per week).
About Chestnut Hill College
Founded by the Sisters of Saint Joseph in 1924, Chestnut Hill College is an independent, Catholic institution rooted in a strong liberal arts tradition that fosters equality through holistic education. Distinguished by its strong mission, collegial environment, and dedication to personalized instruction through a small faculty-to-student ratio, the College promotes the spiritual, academic, social, ethical, and moral development of the whole person. Located in the charming Chestnut Hill neighborhood of Northwest Philadelphia, it serves a culturally diverse student body
Requirements:
- Bachelor’s degree from an accredited college or university
- Strong customer service and interpersonal skills, with the ability to engage a diverse student population in a welcoming and supportive manner
- Excellent oral and written communication
- Ability to interpret and apply FERPA regulations accurately
- Strong computer skills, including proficiency with Microsoft Office
- Experience with student information systems; Jenzabar EX preferred
- Ability to manage frequent phone calls and walk-ins in a fast-paced environment while effectively prioritizing tasks during slower periods
- Commitment to supporting Chestnut Hill College’s mission, vision, and goals
Duties and Responsibilities:
- Serve as the first point of contact for the Office of the Registrar
- Provide customer service for all in-person, phone, email, and fax inquiries
- Process and prepare official transcripts
- Process degree and enrollment verifications, including requests submitted through the National Student Clearinghouse
- Manage room reservation requests and maintain the room reservation calendar
- Assist students and faculty with registration
- Update FERPA waivers and student information in Jenzabar
- Process changes of major/minor
- Assist with the production of diplomas, certificates, and other academic documents
- Support the registration and enrollment of non-matriculated students
- Ensure compliance with FERPA and all applicable policies governing student records
- Sort and distribute incoming mail
- Serve as backup to the Associate Registrar
- Perform other duties as assigned
Interested candidates should submit application materials via ADP Workforce Now HERE. No phone calls, please.
Chestnut Hill College is committed to a culture of diversity, equity, and inclusion as a core value. To foster an inclusive community and support our diverse student body, we embrace equal access. We welcome applications from candidates of all backgrounds, experiences, and perspectives, and encourage applications from groups historically underrepresented in higher education. We are committed to increasing the diversity of the college community and the curriculum.