What are the responsibilities and job description for the Revenue Collection Agent position at Chesterfield County?
Salary
$50,649.00 - $68,375.00 Annually
Location
Chesterfield, VA
Job Type
Full-Time
Job Number
26-00737
Department
Utilities
Opening Date
05/04/2026
Closing Date
5/10/2026 11:59 PM Eastern
High school diploma or GED; two years of experience in collecting delinquent accounts; or an equivalent combination of training and experience.
Required Knowledge, Skills And Abilities
Working knowledge of basic laws, regulations and codes relating to the legal collection of funds; of investigative processes necessary in collections of delinquent accounts; of methods and techniques used in determining financial assets and in effecting revenue collections. Ability to explain, and apply laws, rules, and regulations pertaining to the legal collection of funds; to communicate effectively with a wide range of individuals under a variety of circumstances; to prepare and maintain clear and accurate records, reports and correspondence; to establish and maintain cooperative relationships with taxpayers, the public, staff, and others contacted in the course of work; to use an automated collection system; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers.
Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Duties
Under general supervision, perform work of moderate difficulty in office work to collect revenue, taxes and/or delinquent accounts assigned to collection services.
Examples Of Work
Shift
Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location
Utilities
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
For Information On County Benefits, View Employee Benefits Summary.
01
Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
How many years of experience do you have working with foreclosures, liens, and bankruptcies? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
How many years of customer service experience do you have in a call center environment, including assisting customers in person? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)
How many years of collection experience do you have? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
Employer Chesterfield County
Address Human Resources Department
9901 Lori Road / P.O. Box 40
Chesterfield, Virginia, 23832
Phone 804-748-1551 (Office)
Website http://www.chesterfield.gov
$50,649.00 - $68,375.00 Annually
Location
Chesterfield, VA
Job Type
Full-Time
Job Number
26-00737
Department
Utilities
Opening Date
05/04/2026
Closing Date
5/10/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
High school diploma or GED; two years of experience in collecting delinquent accounts; or an equivalent combination of training and experience.
Required Knowledge, Skills And Abilities
Working knowledge of basic laws, regulations and codes relating to the legal collection of funds; of investigative processes necessary in collections of delinquent accounts; of methods and techniques used in determining financial assets and in effecting revenue collections. Ability to explain, and apply laws, rules, and regulations pertaining to the legal collection of funds; to communicate effectively with a wide range of individuals under a variety of circumstances; to prepare and maintain clear and accurate records, reports and correspondence; to establish and maintain cooperative relationships with taxpayers, the public, staff, and others contacted in the course of work; to use an automated collection system; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers.
Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Duties
Under general supervision, perform work of moderate difficulty in office work to collect revenue, taxes and/or delinquent accounts assigned to collection services.
Examples Of Work
- Initiate and implement collection procedures to collect debts by contacting and interviewing debtors by telephone, correspondence, and in person.
- Interpret and explain forms, correspondence, legal obligations and the possible legal penalties for non-payment
- Conduct skip tracing using a variety of sources to obtain and verify information relating to a debtor's location, demographics, employment, earnings, property, liabilities, assets, and ability to pay.
- Confer with supervisor regarding any legal actions advised, under consideration, planned or in process, and take actions as directed.
- Compose, prepare or generate a variety of collection-related information, statistics, correspondence, forms, sensitive or legal documents, reports, and notices.
- Furnish information to debtors regarding laws, regulations, policies, procedures or processes, without providing legal advice
- Enter into and negotiate payment arrangements and schedules
- Search a variety of records to obtain pertinent data and possible sources of revenue
- Perform other work as required
Shift
Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location
Utilities
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
For Information On County Benefits, View Employee Benefits Summary.
01
Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
- Yes
- No
How many years of experience do you have working with foreclosures, liens, and bankruptcies? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
- Less than 1 year
- 1 - 3 years
- 3 - 5 years
- 5 - 10 years
- 10 - 15 years
- More than 15 years
How many years of customer service experience do you have in a call center environment, including assisting customers in person? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)
- Less than 1 year
- 1 - 3 years
- 3 - 5 years
- 5 - 10 years
- 10 - 15 years
- More than 15 years
How many years of collection experience do you have? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
- Less than 1 year
- 1 - 3 years
- 3 - 5 years
- 5 - 10 years
- 10 - 15 years
- More than 15 years
Employer Chesterfield County
Address Human Resources Department
9901 Lori Road / P.O. Box 40
Chesterfield, Virginia, 23832
Phone 804-748-1551 (Office)
Website http://www.chesterfield.gov
Salary : $50,649 - $68,375