What are the responsibilities and job description for the On-Site Scheduling Coordinator - Oral Surgery position at Chester County Oral Surgery & Dental Implants?
Scheduling Coordinator - Oral Surgery / Dental
Location: Chester County Oral Surgery & Dental Implants | West Chester, PA (on-site with potential travel to other locations as needed, it is not remote or hybrid)
Schedule: Monday-Friday | Full-time
Who We Are:
Our practice is dedicated to exceptional oral surgery in a comforting environment, prioritizing patient needs through collaboration with their general dentist. Our vision is global leadership in oral health, focusing on outstanding patient experiences and industry standards. We foster a positive work environment with career growth opportunities, comprehensive benefits, and a supportive culture that values work-life balance. Our goal is to empower employees to deliver excellent patient care and build strong relationships with referring dentists.
Position Highlights:
Join our elite oral surgery practice as a Scheduling Coordinator, a role vital in providing exceptional patient care and supporting our clinical team. You will be the first point of contact for patients, ensuring they have a seamless and welcoming experience from scheduling to check-in. Your organizational skills and friendly demeanor will help optimize patient satisfaction and ensure smooth operations within the practice.
- Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
- Greet patients and visitors with a friendly demeanor and assist them as necessary.
- Answer phones promptly with a smile and schedule appointments to optimize patient satisfaction and provider time.
- Prepare daily schedules for each provider and manage patient flow to reduce wait time.
- Collect patient financial responsibility, prepare patient charts, and maintain the reception area in a neat and orderly condition.
- Maintain professional relationships with referring offices and ensure confidentiality of all information in accordance with HIPAA.
- Perform other related duties as assigned.
What We Offer:
We prioritize your personal and professional well-being, covering aspects from health to financial and social welfare.
- Health, Dental, Vision, Life Insurance
- Paid Time Off
- 401(k)
- Short/Long Term Disability
- Employee Assistance Program
- National Discount and Rewards Marketplace
- BLS/CPR Certification
- Career Path Advancement to clinical or management positions
What You Bring:
- High school diploma or equivalent required.
- One year of customer service experience required.
- Understanding of dental terminology (preferred)
- Friendly, trusted, and polished communication style
- Strong organizational skills and attention to detail
- Comfortable with administrative tasks (typing, filing, etc.)
- A team-first mindset and a passion for patient care
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, and protected veterans’ status.