Support Staff IV - Bilingual (Spanish Preferred)

Summary

Essential Duties

• Receptionist/customer service duties (answer phones, make outgoing calls, direct calls, greet visitors).
• Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading).
• Take and transcribe meeting minutes.
• Clerical duties (fax, copy, print, etc.).
• Maintain databases, logs and spreadsheets.
• Sort and distribute incoming mail.
• Maintain and order supplies.
• Filing and indexing (locate and pull files, re-file, update and maintain records).
• Perform special projects as assigned (e.g., research, training, run errands, etc.).
• Perform other duties, tasks and office functions, as required (e.g., attend meetings, facilitate meetings, etc.).

SSS IV

Women, Infants and Children

Essential Duties, Tasks and Accountabilities

Summary of Duties

SSS IV conduct independent participant assessments, provide nutrition education, prescribe food packages, and take on advanced clinical, advanced administrative assignments, and program support responsibilities.

Pre-Clinic Duties

• Contact pre-applications, referrals, and interested applicants to screen for eligibility and schedule enrollment appointments
• Make reminder phone calls and send text messages to participants
• Follow up with all no-show participants
• Prepare, organize, and maintain clinic materials and supplies
• Translate written materials as needed
• Prepare reports using WIC system

Clinic Duties

• Distribute and explain WIC benefits to new and existing participants
• Completes routine data entry and documentation in PA WIC MIS (PENN).
• Schedules appointments and maintains participation records.
• Load EBT cards and troubleshoot EBT redemption issues
• Determine eligibility (income, household size, ID, residency, benefits)
• Performs Hemocue testing to assist nutritionists when needed.
• Provide basic nutrition education
• Provide Farmers Market Nutrition Program services
• Translate verbally for nutritionists as needed
• Provide and document basic information on WIC nutrition and health services
• Conduct and document complete participant assessments
• Perform and interpret anthropometric (ht, wt) and Hemocue results and document in WIC MIS
• Conduct participant screenings using probing questions to assess health, nutrition, and socioeconomic status
• Obtain and document medical and dietary histories
• Develop individualized care plans for follow-up visits
• Select and deliver targeted nutrition education based on participant needs.
• Identify and document WIC nutrition risk codes
• Deliver and document nutrition education, including breastfeeding promotion and support
• Develop nutrition care plans for low-risk participants
• Prescribe and tailor WIC food packages
• Participate in meetings and continuing education
• Consult/refer participants to NEC, CPA, Breastfeeding Coordinator when situations exceed scope

Post-Clinic Duties

• Follow up with participants as needed
• Encourage compliance with referrals through follow-up
• Document services and update records in PA WIC MIS
• Prepare and review reports in PA WIC MIS
• Ensure accurate documentation of clinical services and outcomes

Other Duties:

• Attend required meetings and trainings
• Participate in outreach activities
• Answer clinic phone calls and messages
• Maintain clinic supplies
• Promote and support breastfeeding
• Schedule appointments
• Assist with training new staff
• Manage WIC inbox
• Communicate with external providers (e.g., doctors’ offices) to verify participant information.

Qualifications/Preferred Skills, Knowledge & Experience

• High School Diploma or General Education Degree (GED).
• Minimum of one year of general office experience.
• Intermediate skills in using a personal computer and various software packages
• Excellent verbal and written communication skills.
• Strong typing skills (minimum of 50 wpm).
• Ability to use office machines (fax, copier, calculator, etc.).
• Strong interpersonal skills.
• Strong grammar and spelling skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work as part of a team.
• Flexibility.
• Ability to interface effectively with all levels of county management.

• Associate’s degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience.
• Excellent ability to establish priorities, work independently, and proceed with objectives without supervision.
• Customer service experience.
• Ability to establish priorities and carry tasks to completion.
• Strong ability to handle and resolve recurring problems.
• Ability to multi-task.
• Accurate and detail oriented.
• Ability to follow office protocol.
• Strong knowledge of county policies and procedures.
• Ability to use common sense understanding to carry out written or verbal instructions.

Additional Information

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

• Intermediate Microsoft Office skills
• Intermediate Word skills
• Intermediate Excel skills
• Intermediate Access skills
• Intermediate PowerPoint skills
• Intermediate Outlook skills (Email and Calendar)
• Intermediate Internet skills (for research purposes)
• PeopleSoft Financial and/or HR skills or the ability to learn PeopleSoft