HR Generalist

Company Overview:

ChesPenn Health Services is a federally qualified health center (FQHC) dedicated to providing comprehensive primary care, dental, behavioral health, and enabling services to underserved communities throughout Delaware County. Our mission is to advance the health and well-being of our patients through compassionate, high-quality care—regardless of their ability to pay. We are a collaborative, mission-driven team working to reduce health disparities and promote equity in healthcare.

Position Overview:

We are seeking a detail-oriented and proactive HR Generalist to support our growing team. This individual will contribute to a wide range of HR functions including recruitment, onboarding, credentialing coordination, employee relations, HRIS administration, benefits support, and compliance. The HR Generalist will work closely with leadership to support staff development, uphold regulatory standards, and maintain a positive and inclusive work culture.

Key Responsibilities:

Recruitment, Onboarding & Training

• Coordinate job postings, screen resumes, and schedule interviews in collaboration with department heads.
• Support the credentialing process by collecting and tracking provider documentation for submission to credentialing entities.
• Prepare offer letters and manage pre-employment onboarding, including background checks, pre-hire documentation, and system setup.
• Facilitate new hire orientations and coordinate onboarding checklists with department managers.
• Maintain and update new hire and credentialing trackers.

Employee Relations & Performance Management:

• Serve as a first point of contact for staff regarding policy questions, workplace concerns, and HR-related inquiries.
• The ability to assist with the performance management process, including but not limited to, the evaluation process and performance expectations.

• Manage the disciplinary process and partner with leadership to ensure proper documentation, including but not limited to Corrective Action Plans (CAPs) and Performance Improvement Plans (PIPs).
• The ability to assist with employee relations matters and partner with the Leadership team to conduct investigations.
• The ability to conduct 90 day and Annual performance reviews.
• The ability to conduct exit interviews and job description reviews.

Benefits Administration & Compliance:

• The ability to conduct onsite benefit meetings and assist with benefits initiatives.

• Collaborate with finance on payroll adjustments related to benefits or leave.

• Track FMLA, PTO, and other leave balances; assist with documentation and compliance related to medical or personal leaves.
• The ability to assist employees with enrollment as they become eligible for annual enrollment (as requested).
• Assist with unemployment claims, including completing the necessary paperwork and representing the company at hearings.

Additional HR Support:

• Help ensure HR policies and procedures reflect current federal, state, and HRSA guidelines.
• Assist in maintaining compliance records for HRSA, FTCA, CMS, HIPAA, and OSHA standards.
• Participate in HR-related audits, including preparation of required documentation
• Provide general HR support and participate in company-wide initiatives and projects.

Qualifications & Requirements:

• Bachelor’s degree in Human Resources or related field.

• 1–3 years of HR or office coordination experience, preferably in a healthcare or nonprofit setting.

• HR Certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) is a plus but not required.
• Familiarity with FQHC operations, credentialing processes, or medical staff onboarding preferred.
• Experience with BambooHR or similar HRIS systems, and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of federal, state, and local laws affecting human resources.
• Excellent verbal and written communication skills.
• High level of discretion and professionalism in handling confidential information.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Willingness to travel between sites (Upper Darby, Chester) as needed.

ChesPenn Health Services is an equal opportunity employer. We are committed to building a team that reflects the diverse communities we serve and fostering a work environment that supports growth, inclusion, and excellence.